NDIS Support Coordinator (Level 2) – Flexible, Impactful Caseload

Phoenix Specialised Youth And Disability Services; City of Melbourne; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible working arrangements

Work-from-home options

No late nights or weekend work

Strong work-life balance

Supportive team culture

Accessible leadership

Ongoing supervision and development

Diverse and rewarding caseload

Job summary

Phoenix Specialised Youth And Disability Services is seeking an experienced Level 2 Support Coordinator to support participants across NDIS, Child Protection, and Forensic Disability sectors in Victoria. The role requires proactive collaboration within a team and independent delivery of high-quality outcomes.

The successful candidate will manage ~20 participants, develop case plans, facilitate team meetings, and liaise with mainstream services while maintaining compliant documentation and

Qualifications

• Experience working with people with disability.
• Background in community services, disability, mental health, or related sectors.
• Strong understanding of NDIS Practice Standards, Work Health and Safety, and Equal Opportunity principles.
• Ability to problem-solve, show initiative, and achieve positive participant outcomes.
• Knowledge of Aboriginal and Torres Strait Islander cultures (highly regarded).
• Strong knowledge of local disability, mainstream, and community services, with proven networking ability.
• Excellent organisational and time management skills.
• High-level verbal and written communication skills.
• Experience in person-centred planning and service delivery.
• Sound computer literacy, including report writing and documentation.
• Knowledge of the NDIS and relevant legislation, including the NDIS Act 2013 and Disability Act 2006.

Responsibilities

• Manage and support a caseload of approximately 20 participants.
• Develop and implement effective case plans.
• Assist participants and families to understand and utilise their NDIS plans.
• Facilitate care team meetings with participants and key stakeholders.
• Build participant capacity and promote independence.
• Monitor plan budgets and outcomes to ensure effective utilisation of funding.
• Develop and maintain professional relationships while upholding appropriate boundaries.
• Liaise with mainstream and community services (e.g. Housing, Education, Justice, Health) to ensure obligations are met.
• Maintain accurate and compliant documentation, including case notes, reports, and billing records.
• Ensure compliance with relevant legislation, standards, and internal frameworks.

Skills

Experience with disability

Community services knowledge

NDIS Practice Standards

Problem solving

Cultural awareness (ATSI)

Networking with services

Communication skills

Person-centred planning

Documentation literacy

Legislation knowledge (NDIS/Disability

Education

Certificate IV in Disability / Community Services

NDIS sector experience (preferred)

Job description

Phoenix Specialised Youth And Disability Services is seeking an experienced Level 2 Support Coordinator to support participants across NDIS, Child Protection, and Forensic Disability sectors in Victoria. The role requires proactive collaboration within a team and independent delivery of high-quality outcomes.

The successful candidate will manage ~20 participants, develop case plans, facilitate team meetings, and liaise with mainstream services while maintaining compliant documentation and