Rostering Coordinator / Allocations Officer

Carers Link; Brisbane; On-site; AUD 65,000 - 90,000; Full time

Job summary

CarersLink is seeking a Rostering Coordinator / Allocations Officer to organize and maintain efficient rosters across Aged Care Support at Home and NDIS services. You will allocate skilled workers to clients, manage planned and unplanned changes, and ensure continuity of care and safety in service delivery.

The role requires strong organizational abilities, excellent communication, and the capacity to work under pressure while coordinating with care teams and clients.

Qualifications

• Previous experience in rostering, allocations, scheduling or workforce coordination.
• Experience in Aged Care, Support at Home or NDIS services is highly regarded.
• Strong organizational and time-management skills.
• Excellent attention to detail and the ability to manage multiple priorities.
• Strong verbal and written communication skills.

Responsibilities

• Develop, coordinate and maintain efficient daily and ongoing staff rosters across CarersLink's Aged Care Support at Home and NDIS services.
• Allocate appropriately skilled and suitable support workers to clients based on client needs, preferences, location, availability, qualifications, competencies and service requirements.
• Promote continuity of care by maintaining consistent support worker allocations wherever reasonably possible.
• Coordinate planned and unplanned shift replacements, including staff illness, leave, cancellations and changes in client requirements.
• Respond promptly to urgent roster changes and service requests to minimize disruption to clients.
• Monitor unfilled shifts and take proactive action to ensure scheduled services are appropriately covered.
• Maintain accurate information regarding staff availability, working hours, leave and scheduling restrictions.
• Communicate roster changes clearly and promptly with clients, support workers and relevant members of the care team.
• Liaise with Care Partners/Care Coordinators regarding changes in client needs, preferences or circumstances that may affect service delivery.
• Escalate concerns relating to missed services, client safety, worker suitability, incidents or changes in client circumstances to the appropriate Care Partner/Care Coordinator or manager.

Skills

Organizational skills

Time management

Communication skills

Problem-solving

Work independently

Team collaboration

Microsoft Office

Tools

Rostering systems

Client management systems

Workforce management systems

Microsoft Office

Job description

Rostering Coordinator / Allocations Officer

CarersLink is seeking an organized, proactive and client-focused Rostering Coordinator / Allocations Officer to join our team. This role is responsible for coordinating and maintaining efficient daily and ongoing rosters across our Aged Care Support at Home and NDIS services, ensuring clients receive reliable, safe and consistent support from appropriately matched workers. You will coordinate services including personal care, domestic assistance, social support, community access, transport, in-home support and other community-based services delivered by CarersLink. As a key point of contact between clients, support workers and the wider care team, you will manage planned and unplanned roster changes, staff availability, shift replacements and service scheduling while maintaining a strong focus on continuity of care, client preferences and quality service delivery.

Key responsibilities

• Develop, coordinate and maintain efficient daily and ongoing staff rosters across CarersLink's Aged Care Support at Home and NDIS services.
• Allocate appropriately skilled and suitable support workers to clients based on client needs, preferences, location, availability, qualifications, competencies and service requirements.
• Promote continuity of care by maintaining consistent support worker allocations wherever reasonably possible.
• Coordinate planned and unplanned shift replacements, including staff illness, leave, cancellations and changes in client requirements.
• Respond promptly to urgent roster changes and service requests to minimize disruption to clients.
• Monitor unfilled shifts and take proactive action to ensure scheduled services are appropriately covered.
• Maintain accurate information regarding staff availability, working hours, leave and scheduling restrictions.
• Communicate roster changes clearly and promptly with clients, support workers and relevant members of the care team.
• Liaise with Care Partners/Care Coordinators regarding changes in client needs, preferences or circumstances that may affect service delivery.
• Escalate concerns relating to missed services, client safety, worker suitability, incidents or changes in client circumstances to the appropriate Care Partner/Care Coordinator or manager.

About you

• Previous experience in rostering, allocations, scheduling, workforce coordination, aged care, disability services, community care or a similar service environment.
• Experience working within Aged Care, Support at Home or NDIS services will be highly regarded.
• Strong organizational and time-management skills.
• Excellent attention to detail and the ability to manage multiple competing priorities.
• Strong verbal and written communication skills.
• Strong problem-solving skills and the ability to make timely decisions when roster changes occur.
• Ability to remain calm and organized when managing urgent or unexpected staffing issues.
• Ability to work independently while contributing effectively within a collaborative team.
• Strong computer literacy and confidence learning and using rostering, client management and workforce management systems.
• Intermediate to advanced Microsoft Office skills.

About us

CarersLink is a community care provider supporting older Australians and people with disability to live safely, independently and with dignity in their own homes and communities. We provide a range of Aged Care Support at Home and NDIS services, including personal care, domestic assistance, social support, community access, transport and other individualized in-home and community-based supports. Our approach is centered on the individual. We recognize that each client has different goals, preferences, routines, cultural backgrounds and support requirements, and we aim to provide services that promote choice, independence, dignity, safety and wellbeing.