NDIS Plan Manager – Accounts & Administration

United Supports; Central Coast Council; On-site; AUD 78,000 - 84,000; Part time

Job summary

United Supports is seeking an NDIS Plan Manager to join the Tuggerah team, supporting participants with accurate invoice processing, budget monitoring and responsive communication. This part-time, fixed-term role offers a 37.5-hour week and hybrid work (office Monday-Thursday, work from home Friday).

The successful candidate will have experience in plan management, accounts, bookkeeping or financial administration, with strong attention to detail and solid computer skills, including Microsoft

Qualifications

• Experience in Plan Management, accounts, bookkeeping or financial administration.
• Accurate with attention to detail when handling financial information.
• Strong computer skills and experience with databases and financial software.
• Ability to manage workload, meet deadlines and work independently or in a team.

Responsibilities

• Review and process invoices, resolve discrepancies and submit NDIS claims in line with participant plans.
• Monitor participant budgets and expenditure, identifying potential over- or underspending.
• Support participant onboarding and plan renewals, maintaining service agreements and records.
• Respond to participant, family and provider enquiries by phone and email with clear records.
• Assist the finance and administration team with accounts payable and receivable, Xero data entry.
• Handle confidential information and follow policies and Quality Management System.

Skills

Plan Management

Accounts

Bookkeeping

Financial administration

Microsoft Office

Communication

Attention to detail

Time management

Independent worker

Tools

Xero

Financial systems

Job description

NDIS Plan Manager – Accounts & Administration

Put your accounts and administration skills to work supporting NDIS participants

Join United Supports in Tuggerah as an NDIS Plan Manager, helping participants manage their funding through accurate invoice processing, budget monitoring and clear, responsive communication.

We welcome applicants with experience in accounts, bookkeeping, financial administration or a similar customer-focused administration role. Previous NDIS Plan Management experience is desirable.

The opportunity

• 37.5 guaranteed hours per week, Monday to Friday.

• Hybrid working: based at our Tuggerah office Monday to Thursday, with work from home on Fridays.

• Start as soon as possible, with the contract running until May 2027 to cover parental leave.

• $40.07 per hour + superannuation.

This is a part-time, fixed-term employment contract with the weekly hours specified above.

What you will do

• Review and process invoices, resolve discrepancies and submit NDIS claims in line with participant plans, available funding and NDIS requirements.

• Monitor participant budgets and expenditure, identifying potential over- or underspending.

• Support participant onboarding and plan renewals, maintaining service agreements, consent forms, funding arrangements and accurate records.

• Respond to participant, family and provider enquiries by phone and email, keeping clear records and following up payment or claiming issues.

• Assist the finance and administration team with accounts payable and receivable, Xero data entry and related tasks.

• Handle confidential information carefully and follow our policies, procedures and Quality Management System.

What you will bring

• Experience in Plan Management, accounts, bookkeeping, financial administration or a similar customer-focused administration role.

• Accuracy, attention to detail and confidence working with financial information.

• Strong computer skills, including Microsoft Office, and confidence using databases and financial systems.

• The ability to organise your workload, meet deadlines and work both independently and as part of a team.

• Clear, respectful communication and a positive approach to supporting people with disability.

• Discretion when handling sensitive information and working rights in Australia for the duration of the contract.

NDIS knowledge, Plan Management software experience, Xero skills and a relevant bookkeeping, accounting or business administration qualification would be highly regarded.

About United Supports

United Supports is an NDIS provider delivering Plan Management, Support Coordination, community and in-home support, and Supported Independent Living. Our work is centred on choice, dignity and respect, helping people with disability work towards their individual goals.

There may be an opportunity to continue beyond May 2027, depending on business needs and growth. Ongoing employment is not guaranteed.