Experienced NDIS Administration Officer | WFH

Frontline Recruitment Group; Gold Coast City; Remote; AUD 85,000 - 90,000; Full time

Benefits offered by this job

Work from home

School drop-off/pick-up flexibility

Occasional team meetings on the Gold<|

Job summary

Frontline Recruitment Group on the Gold Coast is seeking an experienced NDIS Administration & Operations Officer to manage day-to-day administration in a mostly work-from-home role. The position focuses on billing, compliance, and participant administration, with ownership of diverse NDIS processes.

The role emphasizes not being a support worker and requires familiarity with NDIS provider operations, including invoicing, pricing arrangements, and audits.

Qualifications

• Experience in NDIS administration and billing within an NDIS provider.
• Strong knowledge of NDIS invoicing, pricing arrangements and claim rules.
• Familiar with PRODA and NDIS portals and associated compliance requirements.

Responsibilities

• NDIS invoicing and claiming.
• Managing service agreements and participant onboarding.
• Maintaining participant records and rostering.
• Ensuring compliance and documentation for NDIS audits.
• Liaising with participants, families and coordinators.

Skills

NDIS invoicing

NDIS billing

NDIS compliance

PRODA and NDIS portals

ShiftCare or similar software

Attention to detail

Ownership and independence

Tools

PRODA

NDIS portals

ShiftCare

Job description

Experienced NDIS Administration Officer | WFH

Frontline Recruitment Group – Gold Coast QLD

Experienced NDIS Administration & Operations Officer
Full Time | Work from Home | $85,000–$90,000 + Super
Are you experienced in the administration and operational side of the NDIS and looking for a role where you can take more ownership?

We are recruiting for an established registered NDIS provider servicing South-East Queensland. They are looking for an experienced NDIS Administration & Operations Officer who can manage the day-to-day administration and help keep the operational side of the business running smoothly.

This is not a Disability Support Worker position and is not an entry-level NDIS administration role.

We are looking for someone who has already worked within an NDIS provider and understands how the system works, particularly around billing, claiming, compliance and participant administration.

About the role
This is a broad position, almost like an Office Manager role within an NDIS environment. You will be across different areas of the business and need to be confident navigating the NDIS system without requiring training on the fundamentals.

Your responsibilities will include:

• NDIS invoicing and claiming
• Working with NDIS Pricing Arrangements and Price Limits
• Understanding NDIS support item numbers and claiming rules
• Checking what can and cannot be appropriately claimed
• Using PRODA and NDIS portals
• Managing service agreements
• Participant onboarding and maintaining participant records
• Working with plan-managed, self-managed and NDIA-managed participants
• Supporting NDIS compliance and documentation requirements
• Preparing and maintaining documentation for NDIS audits
• Rostering and general service administration
• Checking services and claims against participant funding and service agreements
• Liaising with participants, families, Support Coordinators and Plan Managers
• Using ShiftCare or similar NDIS/provider management software
• Supporting the wider team with general administration and operational matters

About you
We are looking for someone who already knows the NDIS space and can come into the organisation with a strong understanding of provider-side administration.

Ideally, you will have:

• Previous NDIS administration or operations experience within an NDIS provider
• Strong knowledge of NDIS invoicing and claiming
• Good understanding of NDIS Pricing Arrangements and support item numbers
• Experience using PRODA and NDIS portals
• Understanding of NDIS compliance and audit requirements
• Experience with service agreements and participant onboarding
• Experience with ShiftCare or similar software
• Strong attention to detail and organisation skills
• Confidence working independently and taking ownership of your work

What's on offer?

• $85,000–$90,000 + super
• Full-time permanent position
• Primarily work from home
• Flexibility around school drop-off and pick-up
• No regular travel
• Occasional team meetings on the Gold Coast
• Join an established NDIS provider
• Broad role with plenty of ownership and responsibility

This position would suit an experienced NDIS Administrator, Senior NDIS Administrator, NDIS Operations Officer or someone in a similar provider-side role who is looking for more responsibility.

If you already understand the NDIS system and are confident across billing, claiming, compliance and administration, we would love to hear from you.