Accounts and Administration Assistant

Geelong Taxi Network; Geelong; On-site; AUD 55,000 - 65,000; Full time

Job summary

Geelong Taxi Network in Geelong, VIC, is seeking an Accounts and Administration Assistant to join our reception team. The role is full time, Monday to Friday, 8:30am-4:30pm, with two positions including an NDIS-focused option.

You will handle calls, invoices, payroll, and office admin across the business, ensuring accurate records and a supportive customer experience. Ideal candidates have at least 18 months' experience, finance education, and strong attention to detail.

Qualifications

• 18+ months experience in a similar role ideal.
• Tertiary finance education desirable or relative payroll/accounts experience.
• High level of accuracy and attention to detail.
• Excellent customer service and problem solving in a collaborative environment.

Responsibilities

• Handle all phone calls and email messages.
• Greet customers at reception to create a calm, friendly experience.
• Manage stock control (stationery, uniforms, kitchen supplies) per processes.
• Open/close procedures for reception.
• Process weekly driver pay-ins with accuracy.
• Assist with passenger/coordinator portal requests.
• Prepare client invoices for payment.
• Play a role in accounts payable/receivable and bank reconciliations.
• Payroll processing and related tasks.
• Follow up on outstanding payments and prepare payment files in Excel.
• Assist with month-end activities, BAS, and P&L adjustments.
• Cover other admin duties as needed.

Skills

Payroll processing

Accounts payable/receivable

Bank reconciliations

Invoicing

MS Office

Accounts software

Customer service

Reception

Attention to detail

Education

Tertiary education in finance desirable

Job description

As an Accounts and Administration Assistant, your role will be based on reception offering and providing assistance to ensure a seamless client experience in a warm and friendly manner. Strong interpersonal skills, attention to detail, and confidence in our services are essential in supporting the Network. The role is full time, Monday to Friday, 8.30am-4.30pm. There are two positions available, one of which is NDIS focused involving direct contact with participants and support coordinators to ensure travel plans are complete and current.

These are critical roles in ensuring the smooth and efficient operation of the office. We are looking for team members who has a can-do attitude, a willingness to learn new skills and an ability to jump in and help when needed. Would suit an accounts graduate with admin experience, somebody returning to work with these abilities or a person looking to return to a previous set of skills.

The successful candidates will be encouraged to get involved in other areas of the business and support other team members when they are on leave. In return a great team environment, oodles of support and a clear career pathway will be provided to the right candidate.

Daily Responsibilities:

Handle all phone calls and passing email messages as required

Greeting customers at reception whilst creating a calm and friendly client experience.

Manage stock control (stationary, uniforms, kitchen supplies), including reconciling, ordering, and updating as per the Networks processes.

Perform opening and closing procedures for reception.

Managing weekly driver pay-ins ensuring accuracy is your key priority.

Assisting with portal requests for passengers and coordinators.

Preparation of client invoices for payment.

Accounts payable and receivablesupport

Bank reconciliations

Payroll processing

Chasing customers for outstanding payments

Prepare payment files in Excel

Assist with month-end activities and reconciliations, BAS, Profit and Loss and Balance Sheet reworks and related reconciliations

Administration allrounder to cover leave of other administrators across the business as and when required.

Managing communications received from passengers, plan managers, coordinators and Geelong Radio Cabs staff.

Ensuring all service Agreements are in date, valid and have enough funds.

Set up new passenger Service Agreements.

Maintain an accurate customer database.

Handle all associated phone calls and emails messages as required.

Any other administrative tasks as required.

A minimum of 18 months experience in a similar role would be ideal. The position will require you to:

Tertiary education in finance is desirable, either completed or in final year or relative experience in a payroll, accounts or finance position

Maintain a professional image and demonstrate a passion for personal development and growth.

High level of accuracy and attention to detail.

Deliver exceptional customer service, exhibit problem-solving abilities, and thrive in a collaborative work environment.

Friendly and positive “can-do” attitude.

Experience with multiple software programs, systems and databases

Ability to follow process and assist in procedure management

Excellent time management skills and the ability to multi-task

Ability to get back on track with a task quickly after answering calls or front desk queries.

Computer literate to intermediate level including (MS office suite, accounts software & internet).

Demonstrated ability to take initiative in problem solving and in exercising judgement.

Self-directed attitude and the willingness to learn and grow your skills across the finance and accounts sector.

There is a requirements for the worker to hold an NDIS Worker Screening Clearance and complete NDIS Induction Training. It is an advantage to the applicant if these requirements exist or the understanding that they must be undertaken immediately as they are a compulsory employments requirements as set by the NDIA.