NDIS Intake & Partnerships Coordinator

Aligned Community Care; Sydney; On-site; AUD 95,000 - 105,000; Full time

Job summary

Aligned Community Care is seeking a Clinical Engagement and Development Coordinator to build relationships with participants, families, support coordinators and referral partners across Sydney and Wollongong. The role focuses on intake, referrals and connecting participants with appropriate supports.

You will work closely with the head of operations and growth team, manage end-to-end intake, and ensure high-quality documentation, confidentiality and best-practice across all engagements.

Qualifications

• Tertiary qualification in Occupational Therapy, Social Work, Nursing, Allied health.
• Sound knowledge of the National Disability Insurance Scheme (NDIS).
• Strong understanding of person-centred practice.
• Excellent communication and interpersonal skills.
• Strong stakeholder engagement and relationship management.
• Excellent attention to detail and accuracy.
• Commitment to confidentiality, professionalism and ethical practice.

Responsibilities

• Manage the end-to-end intake pipeline - initial enquiry and intake assessments, needs assessment, participant compatibility assessment and onboarding.
• Explain available services, support options and funding pathways to prospective participants and their families.
• Build and maintain referral relationships with Allied Health Specialists - Support Coordinators, OT, Plan Managers, LACs, BSP, Public Guardians etc.
• Complete comprehensive, audit-ready intake documentation and maintain accurate client records in line with NDIS Quality and Safeguards Commission requirements.
• Coordinate with internal teams to match participants with appropriate supports.
• Take the lead role in managing external stakeholder correspondence on behalf of the organisation.
• Track referral sources and outcomes and report on pipeline performance.
• Coordinate with various departments across Aligned Community Care to ensure effective collaboration and alignment of organisational activities with business needs.
• Liaise with external agencies and government bodies, and maintain confidentiality in line with privacy and data protection requirements
• Contribute to continuous improvement of intake, onboarding and stakeholder communication processes.

Skills

NDIS knowledge

Person-centred care

Communication skills

Stakeholder engagement

Attention to detail

Confidentiality & ethics

Education

Tertiary qualification in Occupational Therapy, Social Work, Nursing, Allied health

Job description

Aligned Community Care is seeking a Clinical Engagement and Development Coordinator to build relationships with participants, families, support coordinators and referral partners across Sydney and Wollongong. The role focuses on intake, referrals and connecting participants with appropriate supports.

You will work closely with the head of operations and growth team, manage end-to-end intake, and ensure high-quality documentation, confidentiality and best-practice across all engagements.