NDIS Intake & Operations Specialist

Greater Northern Community Services; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Professional development

Employee wellbeing

Career progression

Inclusive workplace

Job summary

Greater Northern Community Services is hiring an NDIS Operations & Intake Coordinator for a full-time role based in Broadmeadows, VIC 3047. You will oversee the intake process, coordinate NDIS service delivery, and support participants and stakeholders to ensure smooth access to services.

The position emphasizes high-quality documentation, compliance with NDIS standards, and a collaborative team approach within an inclusive workplace.

Qualifications

• Experience in intake coordination, operations management, or customer service within community services or disability support.
• Knowledge of the NDIS framework, participant eligibility criteria, and service delivery requirements.
• Strong organisational and administrative skills with ability to manage multiple tasks and priorities.

Responsibilities

• Manage intake and onboarding for NDIS participants with accurate information capture and smooth transitions.
• Coordinate operational activities across NDIS service delivery to ensure compliance with requirements.
• Process participant referrals, assessments, and documentation with accuracy.
• Liaise with participants, families, carers and external stakeholders to support access to services.
• Maintain confidential records and participant files with organised documentation.
• Assist scheduling and coordination of service delivery to optimise resources.
• Address participant enquiries promptly and professionally.
• Collaborate with team to improve operational processes and outcomes.

Skills

Intake coordination

Operations management

Customer service

NDIS knowledge

Organisational skills

Communication

Microsoft Office

Shiftcare

Docusign

Working with Children Check

Working with Disability Clearance

Education

Community services qualification

Tools

Shiftcare

Docusign

Job description

Greater Northern Community Services is hiring an NDIS Operations & Intake Coordinator for a full-time role based in Broadmeadows, VIC 3047. You will oversee the intake process, coordinate NDIS service delivery, and support participants and stakeholders to ensure smooth access to services.

The position emphasizes high-quality documentation, compliance with NDIS standards, and a collaborative team approach within an inclusive workplace.