Client Intake Coordinator

Stream Healthcare; Sydney; On-site; AUD 75,000 - 95,000; Full time

Benefits offered by this job

Superannuation

Supportive team environment

Professional development

Career progression

Employee Assistance Program

Quality improvement initiatives

Job summary

Stream Healthcare in Sydney is seeking an experienced Client Intake Coordinator to be the first point of contact for clients and families, guiding them through intake and onboarding with a person-centred approach.

You will liaise with internal teams, support coordinators and external partners; manage intake conversations, gather information, complete documentation and coordinate referrals while ensuring privacy.

Qualifications

• Experience in client intake, coordination or similar client-facing role.
• Experience in healthcare, disability or community services.
• Strong communication and interpersonal skills.
• Excellent organisational skills and attention to detail.
• Experience using client management or case management systems.
• Understanding of person-centred practice.
• Knowledge of privacy and confidentiality requirements.

Responsibilities

• Manage client intake and onboarding from initial enquiry to service onset.
• Conduct initial intake conversations and gather client information.
• Coordinate referrals with internal teams and external partners.
• Maintain accurate records and ensure privacy and confidentiality.

Skills

Client intake

Communication

Organisational

Privacy & confidentiality

Stakeholder liaison

NDIS knowledge

Job description

Are you an experienced Client Intake Coordinator looking to make a meaningful difference for people accessing disability, healthcare and community services?

We’re currently recruiting for a Client Intake Coordinator to join a well-established healthcare and community services organisation in Sydney. This is an opportunity to be the first point of contact for clients and their families, supporting them through the intake and onboarding process while working closely with internal teams, support coordinators and external stakeholders.

What's on Offer?

• $75,000 – $95,000 + superannuation
• Supportive and collaborative team environment
• Professional development and ongoing training
• Opportunities for career progression
• Employee Assistance Program
• Opportunity to contribute to quality improvement initiatives

About the Role:

You’ll be responsible for managing the client intake and onboarding process, ensuring clients receive a welcoming, professional and person-centred experience from their initial enquiry through to service commencement.

The role will involve conducting initial intake conversations, gathering relevant client information, completing documentation, coordinating referrals and working with internal teams to ensure clients are connected with appropriate services and supports.
You’ll also liaise with clients, families, Support Coordinators, healthcare professionals and community organisations while maintaining accurate records and ensuring privacy and confidentiality requirements are met.

About YouWe’re looking for an organised, compassionate and experienced professional who can confidently manage client enquiries, referrals and competing priorities in a busy healthcare or community services environment.
You will ideally have:

• Previous experience in client intake, coordination, administration or a similar client-facing role
• Experience within healthcare, disability, aged care, community services or a related sector
• Strong communication and interpersonal skills
• Excellent organisational skills and attention to detail
• Experience using client management or case management systems
• Understanding of person-centred practice
• Knowledge of NDIS and disability services will be highly regarded
• Experience liaising with clients, families and external stakeholders
• Strong understanding of privacy and confidentiality requirements
• Ability to work both independently and collaboratively within a team