NDIS Operations & Intake Coordinator

Greater Northern Community Services; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Professional development

Employee wellbeing

Career progression

Inclusive workplace

Job summary

Greater Northern Community Services is hiring an NDIS Operations & Intake Coordinator for a full-time role based in Broadmeadows, VIC 3047. You will oversee the intake process, coordinate NDIS service delivery, and support participants and stakeholders to ensure smooth access to services.

The position emphasizes high-quality documentation, compliance with NDIS standards, and a collaborative team approach within an inclusive workplace.

Qualifications

• Experience in intake coordination, operations management, or customer service within community services or disability support.
• Knowledge of the NDIS framework, participant eligibility criteria, and service delivery requirements.
• Strong organisational and administrative skills with ability to manage multiple tasks and priorities.

Responsibilities

• Manage intake and onboarding for NDIS participants with accurate information capture and smooth transitions.
• Coordinate operational activities across NDIS service delivery to ensure compliance with requirements.
• Process participant referrals, assessments, and documentation with accuracy.
• Liaise with participants, families, carers and external stakeholders to support access to services.
• Maintain confidential records and participant files with organised documentation.
• Assist scheduling and coordination of service delivery to optimise resources.
• Address participant enquiries promptly and professionally.
• Collaborate with team to improve operational processes and outcomes.

Skills

Intake coordination

Operations management

Customer service

NDIS knowledge

Organisational skills

Communication

Microsoft Office

Shiftcare

Docusign

Working with Children Check

Working with Disability Clearance

Education

Community services qualification

Tools

Shiftcare

Docusign

Job description

Greater Northern Community Services – Broadmeadows VIC

Greater Northern Community Services is a dedicated provider of community and disability support services, committed to enhancing the quality of life for people with disability, older adults, and families within our communities. We operate within the NDIS framework, providing tailored support that respects individual choice and promotes independence, dignity, and social participation. Our mission is grounded in our values of respect, compassion, integrity, and inclusion. We believe in person-centred care, where every participant is supported to achieve their goals and aspirations. As a growing organisation, we are proud of our collaborative team culture and our commitment to delivering high-quality, responsive services that make a real difference in people's lives.

About the role

Greater Northern Community Services is seeking a dedicated NDIS Operations & Intake Coordinator to join our growing team. This is a full-time position based in Broadmeadows, VIC 3047, offering the opportunity to make a meaningful difference in the lives of people with disability and their families. The role is crucial in ensuring smooth operations across our NDIS service delivery, managing intake processes, and providing exceptional support to participants and stakeholders. You will be at the heart of our operations, creating a welcoming and efficient experience for those accessing our services.

Key responsibilities

• Managing the intake and onboarding process for NDIS participants, ensuring accurate information capture and smooth transitions into our services
• Coordinating operational activities across NDIS service delivery programmes to ensure compliance with NDIS requirements and quality standards
• Processing participant referrals, assessments, and documentation with accuracy and attention to detail
• Liaising with NDIS participants, families, carers, and external stakeholders to support service access and continuity
• Maintaining confidential and organised records, including participant files and operational documentation
• Assisting with scheduling and coordination of service delivery to optimise resource allocation
• Supporting the resolution of participant enquiries and concerns in a timely and professional manner
• Collaborating with team members and management to improve operational processes and participant outcomesEnsuring compliance with NDIS legislation, regulations, and Greater Northern Community Services policies and procedures

What we're looking for

• Demonstrated experience in intake coordination, operations management, or customer service within a community services or disability support environment
• Knowledge of the NDIS framework, participant eligibility criteria, and service delivery requirements
• Strong organisational and administrative skills with the ability to manage multiple tasks and priorities effectively
• Excellent written and verbal communication skills, with the ability to interact professionally with diverse stakeholders
• Proficiency in using computer systems and databases, including Microsoft Office, Shiftcare, Docusign, etc
• A compassionate and person-centred approach to supporting people with disability and their families
• High level of attention to detail and commitment to accuracy in documentation and record-keeping
• Ability to work both independently and collaboratively within a team environment
• Current Working with Children Check and Working with Disability Clearance (or willingness to obtain these)
• Relevant qualifications in community services, disability support, administration, or a related field (preferred)
• Experience with NDS planning, funding, and participant management systems (desirable)

What we offer

• Competitive salary package commensurate with experience
• Professional development opportunities and access to training programmes
• A supportive and inclusive workplace culture
• Employee assistance programmes and health and wellbeing initiatives
• Opportunities for career progression within a growing organisation
• Recognition and rewards for outstanding contributions

Greater Northern Community Services welcomes applications from people of all backgrounds. We are committed to creating an inclusive workplace and encourage applications from people with disability. If you require any adjustments or alternative formats during the recruitment process, please let us know and we will do our best to accommodate your needs.