NDIS Intake & Scheduling Specialist

Ability Action Australia; City of Banyule; On-site; AUD 60,000 - 80,000; Full time

Job summary

A growing disability service provider in Australia is seeking an experienced individual to join their Concierge (Intake) Team in Caroline Springs. This position involves providing on-the-ground support for NDIS participants, ensuring timely services, and collaborating with various stakeholders. The ideal candidate should possess strong customer engagement and communication skills, have knowledge of NDIS principles, and be proficient in Microsoft Office. Join a diverse team dedicated to making a difference in people's lives.

Qualifications

• Experience in intake, case management or client-facing roles.
• Understanding of person-centred practice and NDIS principles.
• Willingness to obtain NDIS Worker Screening Clearance and Working with Children Check.

Responsibilities

• Allocate referrals efficiently to ensure timely services.
• Collaborate with NDIS stakeholders to convert enquiries into referrals.
• Provide guidance and tailored advice about services.

Skills

Customer engagement

Communication skills

Negotiation skills

Independent work

Tools

Microsoft Office

Database systems

Job description

A growing disability service provider in Australia is seeking an experienced individual to join their Concierge (Intake) Team in Caroline Springs. This position involves providing on-the-ground support for NDIS participants, ensuring timely services, and collaborating with various stakeholders. The ideal candidate should possess strong customer engagement and communication skills, have knowledge of NDIS principles, and be proficient in Microsoft Office. Join a diverse team dedicated to making a difference in people's lives.