NDIS Administrative Lead - Compliance & Workflow

Better Tomorrow Support Services; Ipswich City; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary packaging options

Employee Assistance Program

Career development opportunities

Supportive leadership

Job summary

Better Tomorrow Support Services (BTSS) is seeking a high-performing Senior Administration Officer to thrive in a structured, regulated environment. You will support NDIS teams, manage documentation, and ensure accurate client and funding records across multiple systems.

You will coordinate rostering, recruitment, and compliance tasks, while maintaining confidentiality and contributing to continuous process improvement.

Qualifications

• Experience providing high-quality administrative support in disability, community services, or healthcare.
• Qualification in Business Administration, Human Services, or equivalent experience.
• Knowledge of the NDIS, including participant plans, funding, Service Agreements, and compliance.
• Ability to manage multiple priorities and meet deadlines.

Responsibilities

• Manage client enquiries and coordinate communication across NDIS teams to support timely service delivery.
• Prepare and maintain NDIS documentation, New Client intake, Service Agreements, and plan renewal documents.
• Accurately maintain client and funding records across systems, including uploading signed documents and updating funding allocations.
• Monitor system data, NDIS plan dates, and key milestones to support continuity of services and compliance.
• Provide operational support to Rosters and Team Leaders by communicating new or updated documentation and resolving budget-related queries.
• Maintain accurate records, registers, and compliance documentation.
• Support recruitment, onboarding, and workforce compliance requirements.
• Prepare professional correspondence and reports.
• Coordinate appointments, meetings, and operational tasks.
• Identify rostering issues and elevate them appropriately to support service continuity.
• Track compliance deadlines, including Worker Screening, fire safety requirements and other legislative requirements.
• Support incident reporting and corrective action follow-up.
• Assist with audit preparation and evidence collection.
• Maintain office systems, consumables, and efficient administrative workflows.
• Contribute to the continuous improvement of administrative processes and undertake other duties as directed.
• Promote a positive workplace culture and uphold confidentiality.

Skills

Administrative support

Attention to detail

Communication skills

Team collaboration

Education

Business Administration

Human Services

Tools

Microsoft Office

Dynamics CRM

SharePoint

Job description

Better Tomorrow Support Services (BTSS) is seeking a high-performing Senior Administration Officer to thrive in a structured, regulated environment. You will support NDIS teams, manage documentation, and ensure accurate client and funding records across multiple systems.

You will coordinate rostering, recruitment, and compliance tasks, while maintaining confidentiality and contributing to continuous process improvement.