NDIS Admin & Coordination Specialist

Sibella Care Pty Ltd; Sydney; On-site; AUD 60,000 - 85,000; Full time

Job summary

Sibella Care Pty Ltd is seeking an organised Administration Support Officer to join our team in Sydney. You will provide frontline admin support, manage rostering, onboarding and financial tasks using Xero, and help keep compliant records.

You’ll work with participants, families and staff, and collaborate with the Leadership Team to ensure smooth day-to-day operations. Availability for frontline shifts to cover staff shortages is required.

Qualifications

• Proven experience in administration or coordination roles.
• Experience using Xero is essential.
• Strong computer skills and proficiency with Microsoft 365.
• Excellent written and verbal communication.
• Ability to manage competing priorities and deadlines.
• Ability to work independently and as part of a team.
• Respectful and compassionate communication with participants and families.
• Working with children's check / police check / NDIS check (or willingness to obtain).

Responsibilities

• Administration & customer service: act as first point of contact for participants, families and staff.
• Rostering & workforce coordination: assist with daily scheduling and shift coverage.
• Recruitment & onboarding: support advertising, interviews and induction.
• Participant onboarding and administration: maintain records and processes.
• Accounts, finance admin: use Xero for invoicing and financial records.
• Compliance & quality: support audits, records and system improvements.
• Stakeholder engagement: liaise with coordinators and service providers.

Skills

Organisation

Reliability

Communication

Time management

Telephone etiquette

Confidentiality

Independence

Teamwork

Tools

Xero

Microsoft 365

Job description

Sibella Care Pty Ltd is seeking an organised Administration Support Officer to join our team in Sydney. You will provide frontline admin support, manage rostering, onboarding and financial tasks using Xero, and help keep compliant records.

You’ll work with participants, families and staff, and collaborate with the Leadership Team to ensure smooth day-to-day operations. Availability for frontline shifts to cover staff shortages is required.