NDIS Admin Assistant – Disability Services

Everyday Independence; Newcastle City Council; On-site; AUD 41,000 - 48,000; Full time

Benefits offered by this job

Pet-friendly hubs

Wellbeing days

Paid parental leave

Employee Assistance Program

Job summary

Everyday Independence in Kotara is seeking an Administration Assistant to support scheduling, onboarding, and day-to-day administration within a collaborative hub. You will coordinate sessions, oversee participant records, and assist teams with a range of administrative tasks.

The role requires 2–3 years in administration with a customer service focus, strong attention to detail, and a proactive, team‑oriented approach.

Qualifications

• Scheduling or rostering experience is required.
• 2–3 years in administration with a customer service focus.
• Experience managing client databases; Salesforce experience is advantageous.
• Strong attention to detail and ability to work in a team.

Responsibilities

• Schedule therapy sessions using Skedulo and align with Therapy Plans.
• Reschedule sessions when needed.
• Onboard new participants and explain service delivery in the social model.
• Record risks from risk assessments and maintain safety.
• Maintain accurate Service Agreements for participants.
• Attend weekly team meetings and support cross‑area administration.
• Provide professional customer service over the phone, in person, and by email.

Skills

Scheduling experience

Customer service

Relationship building

Attention to detail

Tools

Salesforce

Job description

Everyday Independence in Kotara is seeking an Administration Assistant to support scheduling, onboarding, and day-to-day administration within a collaborative hub. You will coordinate sessions, oversee participant records, and assist teams with a range of administrative tasks.

The role requires 2–3 years in administration with a customer service focus, strong attention to detail, and a proactive, team‑oriented approach.