National Service Manager

AEMS; Sydney; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary package

Long-term career opportunity

Leadership role

Job summary

Cobalt Health in Australia is seeking a National Service Manager to lead service operations and drive improvements that matter to customers and staff. Based in Knoxfield (Melbourne) or Castle Hill (Sydney), this full-time leadership role oversees a national service function and aims to deliver consistent high standards of service and support across the country.

You will manage a national team of Service Technicians and Service Coordinators, foster a culture of collaboration and continuous

Qualifications

• 8+ years' experience in senior service, operations or technical service leadership.
• Experience leading multi-location teams.
• Proven ability to improve service delivery and customer outcomes.
• Strong analytical and problem-solving skills.
• Strategic mindset with day-to-day operations experience.
• Excellent communication and stakeholder management.

Responsibilities

• Lead and manage a national team of Service Technicians and Service Coordinators, ensuring timely and customer-focused service delivery.
• Drive consistency and continuous improvement across service operations, processes and customer experience.
• Develop and implement service strategies, policies and initiatives that improve efficiency and service outcomes.
• Use service data, trends and insights to identify opportunities for improvement and support informed decision-making.
• Partner with internal teams to coordinate installations, equipment rollouts and broader operational requirements.
• Build a positive, collaborative and solutions-focused team culture across a geographically dispersed workforce.
• Manage key supplier relationships and support the availability of essential parts, equipment and resources.
• Oversee training, development and capability building across the national service team.
• Monitor service performance, KPIs and operational outcomes, providing meaningful reporting and insights to executive leadership.

Skills

Leadership

Operations management

Data analysis

Stakeholder management

Strategic thinking

Education

Bachelor-level/Equivalent in business or engineering

Job description

As National Service Manager, you will lead Cobalt Health service operations and drive improvements that matter to customers and your team. Based in either Knoxfield Melbourne or Castle Hill Sydney, this full-time leadership role puts you at the forefront of a national service function. You will drive operational performance, develop team capability and ensure customers receive a consistently high standard of service and support across Australia.

Key responsibilities

• Lead and manage a national team of Service Technicians and Service Coordinators, ensuring timely and customer-focused service delivery.
• Drive consistency and continuous improvement across service operations, processes and customer experience.
• Develop and implement service strategies, policies and initiatives that improve efficiency and service outcomes.
• Use service data, trends and insights to identify opportunities for improvement and support informed decision-making.
• Partner with internal teams to coordinate installations, equipment rollouts and broader operational requirements.
• Build a positive, collaborative and solutions-focused team culture across a geographically dispersed workforce.
• Manage key supplier relationships and support the availability of essential parts, equipment and resources.
• Oversee training, development and capability building across the national service team.
• Monitor service performance, KPIs and operational outcomes, providing meaningful reporting and insights to executive leadership.

About you

• 8+ years' experience in senior service, operations or technical service leadership.
• Demonstrated experience leading high-performing teams across multiple locations.
• A strong track record of improving service delivery, operational efficiency and customer outcomes.
• Strong analytical and problem-solving capability, with the ability to turn data into practical improvements.
• A strategic mindset combined with the ability to remain close to day-to-day operations.
• Excellent communication and stakeholder management skills across all levels of an organisation.
• An understanding of compliance, quality and regulatory requirements within a service environment.
• Tertiary qualifications in business, engineering or a related discipline are desirable.

Competitive salary package

Long-term career opportunity with an established organisation

A meaningful leadership role within an industry focused on improving independence and quality of life