National Service Leader: Drive Service Excellence

AEMS; Sydney; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary package

Long-term career opportunity

Leadership role

Job summary

Cobalt Health in Australia is seeking a National Service Manager to lead service operations and drive improvements that matter to customers and staff. Based in Knoxfield (Melbourne) or Castle Hill (Sydney), this full-time leadership role oversees a national service function and aims to deliver consistent high standards of service and support across the country.

You will manage a national team of Service Technicians and Service Coordinators, foster a culture of collaboration and continuous

Qualifications

• 8+ years' experience in senior service, operations or technical service leadership.
• Experience leading multi-location teams.
• Proven ability to improve service delivery and customer outcomes.
• Strong analytical and problem-solving skills.
• Strategic mindset with day-to-day operations experience.
• Excellent communication and stakeholder management.

Responsibilities

• Lead and manage a national team of Service Technicians and Service Coordinators, ensuring timely and customer-focused service delivery.
• Drive consistency and continuous improvement across service operations, processes and customer experience.
• Develop and implement service strategies, policies and initiatives that improve efficiency and service outcomes.
• Use service data, trends and insights to identify opportunities for improvement and support informed decision-making.
• Partner with internal teams to coordinate installations, equipment rollouts and broader operational requirements.
• Build a positive, collaborative and solutions-focused team culture across a geographically dispersed workforce.
• Manage key supplier relationships and support the availability of essential parts, equipment and resources.
• Oversee training, development and capability building across the national service team.
• Monitor service performance, KPIs and operational outcomes, providing meaningful reporting and insights to executive leadership.

Skills

Leadership

Operations management

Data analysis

Stakeholder management

Strategic thinking

Education

Bachelor-level/Equivalent in business or engineering

Job description

Cobalt Health in Australia is seeking a National Service Manager to lead service operations and drive improvements that matter to customers and staff. Based in Knoxfield (Melbourne) or Castle Hill (Sydney), this full-time leadership role oversees a national service function and aims to deliver consistent high standards of service and support across the country.

You will manage a national team of Service Technicians and Service Coordinators, foster a culture of collaboration and continuous