National Service Manager

Symmetry Human Resources; Melbourne; In loco; AUD 150.000 - 200.000; Tempo pieno

Descrizione del lavoro

Symmetry HR is seeking a National Service Manager to lead and develop national service operations with a strong technical background and commercial focus.

You will manage dispersed field teams, drive service strategy, monitor KPIs and budgets, and cultivate key customer relations while mentoring service leaders and technicians.

Competenze

• Proven experience in a National Service Manager or senior service operations role.
• Background in industrial equipment, machinery, engineering or technical services.
• Experience leading geographically dispersed field service teams.
• Strong understanding of equipment maintenance, repairs and technical support.
• Commercially astute with budget and performance responsibilities.
• Demonstrated leadership, communication and customer relationship skills.
• Track record of service improvements and business growth.

Mansioni

• Lead national field service operations and technical teams.
• Oversee servicing, maintenance, repairs and technical support.
• Develop service strategies to boost productivity and customer satisfaction.
• Manage scheduling, workforce allocation and resource planning.
• Monitor budgets, costs and KPIs across locations.
• Maintain relationships with key customers and suppliers.
• Mentor service managers, technicians and field staff.
• Identify opportunities to improve delivery, profitability and capability.
• Ensure compliance with WHS and industry standards.

Conoscenze

Leadership

Strategic planning

Budget management

Customer relationships

Team management

Communication

Operational excellence

Descrizione del lavoro

Industrial Equipment
National Operations
Service Leadership

An established organisation within the industrial equipment sector is seeking an experienced National Service Manager to lead and develop its national service operations.

This is a senior leadership opportunity for a commercially focused professional with a strong technical background and proven experience managing service teams, customer relationships and operational performance across multiple locations.

Key Responsibilities

• Lead and manage national field service operations and technical service teams.
• Oversee equipment servicing, maintenance, repairs and technical support.
• Develop service strategies to improve productivity, efficiency and customer satisfaction.
• Manage service scheduling, workforce allocation and resource planning.
• Monitor service performance, budgets, costs and operational KPIs.
• Develop and maintain relationships with key customers and suppliers.
• Lead, mentor and develop service managers, technicians and field personnel.
• Identify opportunities to improve service delivery, profitability and operational capability.
• Ensure compliance with workplace health and safety and relevant industry standards.

06th November, 2026

About You

• Proven experience in a National Service Manager, Service Operations Manager or similar senior role.
• Background within industrial equipment, machinery, engineering or technical service environments.
• Experience managing geographically dispersed field service teams.
• Strong understanding of equipment maintenance, repairs and technical support.
• Commercially astute with experience managing budgets and operational performance.
• Strong leadership, communication and customer relationship skills.
• Demonstrated ability to drive service improvements and business growth.

The Opportunity

An opportunity to take ownership of a national service function within an established industrial equipment business, with the scope to influence service strategy, strengthen customer relationships and drive operational performance.

For a confidential discussion, contact Symmetry HR.