Strategic Claims & Legal Ops Leader

Impact Advising; Sydney; Híbrido; AUD 180.000 - 230.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Meaningful leadership opportunity

Comprehensive wellbeing support

Generous leave benefits

Professional development opportunities

Salary packaging options

Travel insurance

Descripción de la vacante

Miga seeks a Claims and Legal Services Manager, Strategy & Operations to lead the transformation of the operating model across Claims and Legal Services. This senior role blends strategic planning, governance and change management to deliver measurable improvements.

Based in Sydney or Adelaide, the role is full-time with a hybrid arrangement. You will shape capability, performance reporting and external partner relationships to support the organisation's evolving needs.

Formación

• Experience in operations, legal services, insurance, claims, or other regulated environments.
• Proven track record of leading continuous improvement and organisational change initiatives.
• Strong commercial, financial and analytical capabilities including budgeting and reporting.
• Ability to design governance frameworks, KPIs and performance reporting.

Responsabilidades

• Lead operational excellence and transformation initiatives across Claims and Legal Services.
• Redesign processes, workflows and operating models to improve efficiency and service delivery.
• Develop governance, performance measures and reporting to support decision-making.
• Strengthen workforce planning, resource utilisation and capability.
• Drive system optimisation, automation and technology improvements.
• Oversee external law firms and service providers, ensuring value and performance.
• Provide financial analysis, budgeting, forecasting and business case support.
• Build relationships across the organisation to drive strategic improvements.
• Identify regulatory and technology trends to future-proof the function.

Conocimientos

Operational excellence

Continuous improvement

Governance

Budgeting & forecasting

Stakeholder management

Project management

External service providers

Workforce planning

Systems implementation

Regulatory/compliance

Educación

Tertiary qualifications in business/management/law/insurance

Descripción del empleo

Miga seeks a Claims and Legal Services Manager, Strategy & Operations to lead the transformation of the operating model across Claims and Legal Services. This senior role blends strategic planning, governance and change management to deliver measurable improvements.

Based in Sydney or Adelaide, the role is full-time with a hybrid arrangement. You will shape capability, performance reporting and external partner relationships to support the organisation's evolving needs.