SaaS Customer Onboarding Lead — Scale Impact

Mitti; Sydney; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Equity

Flexible work

Training & development

Hackathons

On-site gym

Culinary crew

Barista coffee

Parental leave

Snack & beverages

Job summary

Mitti is seeking a Customer Onboarding Manager in Australia to lead scalable onboarding experiences, ensuring customers reach their first value moment quickly while reducing churn. You will coordinate with Sales, Product and Customer Success, guiding onboarding milestones and owning end-to-end plans.

You will manage multiple implementations, serve as the primary onboarding contact, and identify new use cases to drive value with Mitti’s AI-driven platform.

Qualifications

• Proven track record implementing software, managing projects, or consulting in a SaaS environment.
• Ability to use data across multiple tools to diagnose product adoption gaps and implement strategies.
• Experience with Jira, Salesforce, or similar CRM platforms to manage workload and context.
• Enterprise onboarding experience is a strong plus.
• Excellent communication and facilitation skills.

Responsibilities

• Own end-to-end onboarding plans for each customer, aligning Sales, Product and Customer Success on goals, timelines and success criteria.
• Lead kickoff meetings and guide stakeholders through onboarding milestones with defined accountability.
• Project manage multiple concurrent customer implementations while surfacing blockers early.
• Serve as the primary onboarding contact, ensuring timely configuration, training and go-live execution.
• Identify new use cases that expand customer value within Mitti.
• Proactively identify risks and obstacles to customer progress and resolve churn signals.
• Coordinate post-onboarding handoffs to Customer Success Managers with full context.
• Build and refine onboarding templates and playbooks to increase efficiency and scale.

Skills

SaaS onboarding

Project management

Client facing

Data-driven

Tools

Jira

Salesforce

CRM platforms

Job description

Mitti is seeking a Customer Onboarding Manager in Australia to lead scalable onboarding experiences, ensuring customers reach their first value moment quickly while reducing churn. You will coordinate with Sales, Product and Customer Success, guiding onboarding milestones and owning end-to-end plans.

You will manage multiple implementations, serve as the primary onboarding contact, and identify new use cases to drive value with Mitti’s AI-driven platform.