National Operations Team Lead – 24/7 Security Centre

LiveHire Limited; Sydney; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Retail discounts

Wellbeing support

EAP

Job summary

Certis Security Australia is seeking a National Operations Team Leader to oversee deployments and patrol responses from the National Operations Centre. Based in Macquarie Park, the permanent full-time role requires night rosters, weekends and public holidays, and leadership of a high-pressure security operations team.

The ideal candidate will hold NSW Security Licence 1A/1E, First Aid, and relevant leadership certificates, with 3+ years in operations or rostering and a proven ability to drive

Qualifications

• NSW Security Licence 1A (Unarmed Guarding) and 1E (Monitoring Centre Operator).
• Current First Aid Certificate.
• Certificate II in Security Operations.
• Certificate in Leadership and Management.
• Minimum 3 years’ experience in an operations or rostering environment.
• Previous experience leading or supervising a team.
• Strong communication and stakeholder engagement skills.
• Excellent organisation and reporting capability.
• Ability to work under pressure and manage competing priorities.

Responsibilities

• Act as the first point of contact and escalation for operational matters
• Oversee daily deployment and patrol response functions
• Experience in workforce planning and employee rostering within a fast-paced environment
• Ensure team performance aligns with KPIs, contractual obligations, and legislative requirements
• Support, mentor and develop team members to drive capability and performance
• Coordinate with internal stakeholders (including IT) to resolve system issues
• Manage incidents and ensure accurate, timely reporting and documentation
• Maintain a strong customer service focus across all interactions
• Support training, coaching and continuous improvement initiatives
• Ensure compliance with workplace health, safety, and operational standards

Job description

Certis Security Australia is seeking a National Operations Team Leader to oversee deployments and patrol responses from the National Operations Centre. Based in Macquarie Park, the permanent full-time role requires night rosters, weekends and public holidays, and leadership of a high-pressure security operations team.

The ideal candidate will hold NSW Security Licence 1A/1E, First Aid, and relevant leadership certificates, with 3+ years in operations or rostering and a proven ability to drive