National Operations Team Lead – 24/7 Security Centre

LiveHire Limited

Sydney

On-site

AUD 120,000 - 150,000

Full time

5 days ago
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Benefits offered by this job

Retail discounts
Wellbeing support
EAP

Job summary

Certis Security Australia is seeking a National Operations Team Leader to oversee deployments and patrol responses from the National Operations Centre. Based in Macquarie Park, the permanent full-time role requires night rosters, weekends and public holidays, and leadership of a high-pressure security operations team.

The ideal candidate will hold NSW Security Licence 1A/1E, First Aid, and relevant leadership certificates, with 3+ years in operations or rostering and a proven ability to drive

Qualifications

  • NSW Security Licence 1A (Unarmed Guarding) and 1E (Monitoring Centre Operator).
  • Current First Aid Certificate.
  • Certificate II in Security Operations.
  • Certificate in Leadership and Management.
  • Minimum 3 years’ experience in an operations or rostering environment.
  • Previous experience leading or supervising a team.
  • Strong communication and stakeholder engagement skills.
  • Excellent organisation and reporting capability.
  • Ability to work under pressure and manage competing priorities.

Responsibilities

  • Act as the first point of contact and escalation for operational matters
  • Oversee daily deployment and patrol response functions
  • Experience in workforce planning and employee rostering within a fast-paced environment
  • Ensure team performance aligns with KPIs, contractual obligations, and legislative requirements
  • Support, mentor and develop team members to drive capability and performance
  • Coordinate with internal stakeholders (including IT) to resolve system issues
  • Manage incidents and ensure accurate, timely reporting and documentation
  • Maintain a strong customer service focus across all interactions
  • Support training, coaching and continuous improvement initiatives
  • Ensure compliance with workplace health, safety, and operational standards

Job description

Certis Security Australia is seeking a National Operations Team Leader to oversee deployments and patrol responses from the National Operations Centre. Based in Macquarie Park, the permanent full-time role requires night rosters, weekends and public holidays, and leadership of a high-pressure security operations team.

The ideal candidate will hold NSW Security Licence 1A/1E, First Aid, and relevant leadership certificates, with 3+ years in operations or rostering and a proven ability to drive

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