National Operations Team Leader

Certis

Sydney

On-site

AUD 95,000 - 125,000

Full time

19 hours ago

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Benefits offered by this job

Retail discounts

Wellbeing support

Employee Assistance Program (EAP)

Job summary

Certis Security Australia is seeking a National Operations Team Leader in Macquarie Park. You will lead the National Operations Centre, coordinating daily deployments and patrol response across the network while mentoring a team in a high-pressure setting.

This permanent full-time role requires NSW Security Licences 1A and 1E, First Aid, and leadership experience. The position demands strong communication and meticulous reporting, with night roster shifts including weekends and public holidays.

Qualifications

Current NSW Security Licence 1A (Unarmed Guarding)
Current NSW Security Licence 1E (Monitoring Centre Operator)
Certificate II in Security Operations
Certificate in Leadership and Management
Minimum 3 years’ experience in an operations or rostering environment
Previous experience leading or supervising a team
Strong communication and stakeholder engagement skills
Excellent organisation and reporting capability
Ability to work under pressure and manage competing priorities

Responsibilities

Act as the first point of contact and escalation for operational matters
Oversee daily deployment and patrol response functions
Experience in workforce planning and employee rostering within a fast-paced environment
Ensure team performance aligns with KPIs, contractual obligations, and legislative requirements
Support, mentor and develop team members to drive capability and performance
Coordinate with internal stakeholders (including IT) to resolve system issues
Manage incidents and ensure accurate, timely reporting and documentation
Maintain a strong customer service focus across all interactions
Support training, coaching and continuous improvement initiatives
Ensure compliance with workplace health, safety, and operational standards

Skills

Leadership

Team supervision

Communication

Stakeholder engagement

Organisational skills

Problem solving

Education

Certificate II in Security Operations

Certificate in Leadership and Management

First Aid Certificate

Tools

NSW Security Licence 1A (Unarmed Guarding)

NSW Security Licence 1E (Monitoring Centre Operator)

Job description

At Certis Security Australia, our mission is to make our world safer, smarter and better. As Australia’s only next-generation security company operating at scale, we protect some of the nation’s most critical environments through strong governance, disciplined operations, and highly trusted people.

Job Impact

As a National Operations Team Leader, you will play a key leadership role within the National Operations Centre (NOC), overseeing daily deployments and patrol response activity across the network.

Your leadership will directly impact operational performance, team capability, and service delivery—ensuring incidents are managed effectively, risks are minimised, and frontline teams are fully supported.

About The Role

This is a fast-paced, hands-on leadership position where you will coordinate daily operations while supporting and mentoring a team in a high-pressure environment.

You’ll act as a central escalation point, manage competing priorities, and ensure all operational activities are delivered safely, efficiently, and in line with compliance and client expectations.

Location

Macquarie Park

Contract

Permanent Full Time

Shifts

permanent night roster (including weekends and public holidays)

Key Responsibilities

Act as the first point of contact and escalation for operational matters
Oversee daily deployment and patrol response functions
Experience in workforce planning and employee rostering within a fast-paced environment
Ensure team performance aligns with KPIs, contractual obligations, and legislative requirements
Support, mentor and develop team members to drive capability and performance
Coordinate with internal stakeholders (including IT) to resolve system issues
Manage incidents and ensure accurate, timely reporting and documentation
Maintain a strong customer service focus across all interactions
Support training, coaching and continuous improvement initiatives
Ensure compliance with workplace health, safety, and operational standards

About You

Current NSW Security Licence 1A (Unarmed Guarding) and 1E (Monitoring Centre Operator)
Current First Aid Certificate
Certificate II in Security Operations
Certificate in Leadership and Management
Minimum 3 years’ experience in an operations or rostering environment
Previous experience leading or supervising a team
Strong communication and stakeholder engagement skills
Excellent organisation and reporting capability
Ability to work under pressure and manage competing priorities

Desirable

Certificate IV in Security & Risk Management
Experience within a manpower or security services provider

Why Join Certis

Work in a national operations environment supporting critical security services
Be part of a high-trust, fast-paced team with real operational impact
Access ongoing training, development and career progression opportunities
Thrive in a supportive and collaborative culture that values accountability
Employee benefits including retail discounts, wellbeing support and EAP

Diversity Statement

Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. We actively encourage First Nations and Torres Strait Islander peoples, and candidates from diverse backgrounds to apply.

Certis Security Australia – Master Licence Details