Operations Manager

Troocoo Pty; Sydney; On-site; AUD 160,000 - 210,000; Full time

Job summary

ME Group Australia is seeking an experienced Operations Manager to lead a national team of field technicians and operational personnel across Australia. You will drive service quality, asset reliability and cost efficiency while delivering new site installations and expansions.

This role reports to the General Manager Australia and partners with Sales, site partners and subcontractors to sustain growth. You will travel regularly across Australia, coach leaders, optimise workflows and ensure

Qualifications

• Proven track record leading multi-site operations and field service teams.
• Strong budget management and cost-control experience.
• Excellent stakeholder engagement and leadership skills.
• Willingness to travel regularly across Australia.

Responsibilities

• Lead and develop a national team of field technicians and operational personnel.
• Drive service quality, machine uptime and asset reliability across the network.
• Manage workforce planning, recruitment, onboarding and performance management.
• Oversee new site installations, launches and operational expansion projects.
• Coordinate operational resources to support continued business growth.
• Monitor and improve machine performance, reliability and service response times.
• Manage subcontractors and service providers across multiple locations.
• Ensure compliance with procedures, safety requirements and service standards.
• Oversee inventory, spare parts and consumables management for continuity.
• Analyse operational and commercial data to identify improvements.
• Manage operating expenditure including travel, labour, fleet and contractor costs.
• Build relationships with customers, site partners and stakeholders.
• Support sales to drive retention and revenue growth.

Skills

Multi-site leadership

Field service

Budget management

Stakeholder engagement

Travel willingness

People development

Job description

Our Client

Troocoo is proud to partner with ME Group Australia to appoint an Operations Manager, joining the business at an exciting stage of growth and expansion.

ME Group is a global leader in self-service solutions, operating a diverse network of automated services across Australia and internationally. Through brands including Photo.ME, Wash.ME, Charge.ME and Feed.ME, the business provides self-service photography, outdoor laundromats, mobile device accessories and charging solutions, and automated food and beverage services.

Operating more than 49,000 self-service vending and service solutions globally across 18 countries, ME Group continues to invest heavily in innovation, operational excellence and network expansion. Backed by a strong international presence and ambitious growth plans in Australia, the business is focused on expanding its operational footprint, customer offering and field-based capabilities.

The Position

Reporting directly to the General Manager - Australia, the Operations Manager will be responsible for leading operational performance, service quality, team effectiveness and cost efficiency across the Australian business.

This role oversees a geographically dispersed team of technicians and operational personnel while ensuring high levels of service delivery, machine reliability and customer satisfaction across a growing national network. The position will play a critical role in supporting future growth through operational excellence, team development and successful delivery of new site installations.

Working closely with Sales, customers, site partners and subcontractors, the Operations Manager will be a key member of the Australian leadership team with broad responsibility across people, performance and commercial outcomes.

Key Responsibilities Include:

• Lead and develop a national team of field technicians and operational personnel.
• Drive service quality, machine uptime and overall asset reliability across the network.
• Manage workforce planning, recruitment, onboarding and performance management activities.
• Oversee new site installations, launches and operational expansion projects.
• Coordinate operational resources to support continued business growth.
• Monitor and improve machine performance, reliability and service response times.
• Manage subcontractors and service providers across multiple locations.
• Ensure compliance with operational procedures, safety requirements and service standards.
• Oversee inventory, spare parts and consumables management to maintain operational continuity.
• Analyse operational and commercial performance data to identify improvement opportunities.
• Manage operational expenditure including travel, labour, fleet and contractor costs.
• Build strong relationships with customers, site partners and key stakeholders.
• Work closely with Sales to support customer retention, revenue growth and future opportunities.
• Drive continuous improvement initiatives across operations and service delivery.

About You

You are an experienced operations leader who thrives in a fast-paced environment and enjoys balancing people leadership, customer engagement and operational performance.

To be successful, you will bring:

• Proven experience leading multi-site operations, field service or technical service teams.
• Demonstrated success managing geographically dispersed workforces.
• Strong leadership, coaching and team development capability.
• Experience improving operational performance, service quality and asset reliability.
• Strong commercial acumen with experience managing operational costs and budgets.
• Experience managing subcontractors, service providers and supplier relationships.
• Strong analytical and problem-solving capability.
• Excellent stakeholder engagement and customer relationship management skills.
• Ability to influence, build credibility and develop relationships at all levels.
• A hands-on leadership style and willingness to travel regularly across Australia.
• High levels of integrity, accountability and professionalism.

Experience within field service, logistics, facilities management, technical services, infrastructure maintenance, asset-based operations or 3PL environments will be highly regarded.

Why Join ME Group?

This is an opportunity to join a growing international organisation where you'll have genuine visibility and influence within the Australian business.

Working directly with the General Manager, you'll play a key role in shaping operational performance, supporting expansion plans and developing a growing team. The business combines the backing and stability of a global organisation with the entrepreneurial feel of a rapidly growing Australian operation.

If you're looking for a leadership role where you can make a tangible impact while supporting the next phase of growth, this represents an outstanding opportunity.