National Operations Lead – Therapy Services (OT/Speech)

Arriba Group; Melbourne; Hybrid; AUD 110,000 - 160,000; Full time

Benefits offered by this job

PD budget

You Days

Paws Leave

Study days

Flexible work

Bonus incentives

Paid parental leave

Job summary

LiveBig is hiring a National Operations Manager for Therapy Services (OT/Speech) to lead the national team and drive service delivery across Australia. You’ll own people, performance and workforce capacity while partnering with clinical leaders to deliver exceptional participant outcomes.

Reporting to the Head of Operations, you’ll cultivate a high‑performing team, use data to drive decisions and balance participant outcomes with sustainable business results. Flexible work options are supported.

Qualifications

• Relevant professional qualifications and registration are required.
• NDIS and employment checks are required.

Responsibilities

• Lead and develop your people: Build an engaged, accountable and high-performing team.
• Drive operational performance: Manage productivity, utilisation, caseloads and service delivery.
• Manage workforce capacity: Oversee recruitment, onboarding, leave and resource planning.
• Lead people performance: Manage probation, development, performance improvement and career progression.
• Champion the participant experience: Ensure responsive, consistent and high-quality service.

Job description

LiveBig is hiring a National Operations Manager for Therapy Services (OT/Speech) to lead the national team and drive service delivery across Australia. You’ll own people, performance and workforce capacity while partnering with clinical leaders to deliver exceptional participant outcomes.

Reporting to the Head of Operations, you’ll cultivate a high‑performing team, use data to drive decisions and balance participant outcomes with sustainable business results. Flexible work options are supported.