National Operations Leader | Impact & Flexibility

Arriba Group; Melbourne; Hybrid; AUD 120,000 - 150,000; Full time

Job summary

LiveBig is seeking a confident leader to take ownership of a team, workforce capacity, service delivery and day-to-day performance. Reporting to the Head of Operations, you’ll lead people and operational performance while the clinical team leads supervision and practice.

You will balance participant outcomes with sustainable business performance. Relevant professional qualifications and registration are required, along with applicable NDIS and employment checks.

Qualifications

• Relevant professional qualifications and registration are required, along with applicable NDIS and employment checks.

Responsibilities

• Lead and develop your people: Build an engaged, accountable and high-performing team.
• Drive operational performance: Manage productivity, utilisation, caseloads and service delivery.
• Manage workforce capacity: Oversee recruitment, onboarding, leave and resource planning.
• Lead people performance: Manage probation, development, performance improvement and career progression.
• Champion the participant experience: Ensure responsive, consistent and high-quality service.

Skills

Leadership

Operations management

Data-driven decisions

NDIS compliance

People development

Education

Relevant professional qualifications

Job description

LiveBig is seeking a confident leader to take ownership of a team, workforce capacity, service delivery and day-to-day performance. Reporting to the Head of Operations, you’ll lead people and operational performance while the clinical team leads supervision and practice.

You will balance participant outcomes with sustainable business performance. Relevant professional qualifications and registration are required, along with applicable NDIS and employment checks.