National Operations Manager – Therapy Services (OT/Speech)

LiveBig; Melbourne; Hybrid; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Professional development budget

You Days

Paws Leave day

Study days

Flexible work

Bonus incentives

Paid parental leave

Job summary

LiveBig is seeking a National Operations Manager – Therapy Services to own the people and operational performance of a national business. You will lead, develop and build an engaged, high-performing team and partner with clinical leaders to deliver outstanding participant outcomes.

Reporting to the Head of Operations, you’ll drive operational excellence, manage workforce capacity and service delivery, and balance participant outcomes with sustainable business performance.

Qualifications

• Relevant professional qualifications and registration are required.

Responsibilities

• Lead and develop your people: build an engaged, accountable, high-performing team.
• Drive operational performance: manage productivity, utilisation, caseloads and service delivery.
• Manage workforce capacity: oversee recruitment, onboarding, leave and resource planning.
• Lead people performance: manage probation, development, performance improvement and career progression.
• Champion the participant experience: ensure responsive, consistent and high-quality service.

Job description

National Operations Manager – Therapy Services (OT/Speech)

LiveBig

VIC, Melbourne

Permanent / Full Time

Overview

• Own the people and operational performance of a national business
• Lead, develop and build an engaged, high-performing team
• Partner with clinical leaders to deliver exceptional participant outcomes

About This Role

Lead people, performance and service delivery at LiveBig. Drive operational excellence while making a genuine difference for people with disability.

At LiveBig, our purpose is empowering lives together.

We support people with disability to achieve meaningful outcomes, and we know great services start with great teams.

Reporting to the Head of Operations, you’ll take ownership of your team, workforce capacity, service delivery and day-to-day performance.

You'll work in partnership with our Clinical Team Leaders, with clear accountability: you lead people and operational performance, while they lead clinical supervision, coaching and practice.

What you’ll do:

• Lead and develop your people: Build an engaged, accountable and high-performing team.
• Drive operational performance: Manage productivity, utilisation, caseloads and service delivery.
• Manage workforce capacity: Oversee recruitment, onboarding, leave and resource planning.
• Lead people performance: Manage probation, development, performance improvement and career progression.
• Champion the participant experience: Ensure responsive, consistent and high-quality service.

We’re looking for a confident leader who brings together people, performance and purpose.

You’ll be comfortable leading teams, driving accountability, using data to make decisions and balancing participant outcomes with sustainable business performance.

Relevant professional qualifications and registration are required, along with applicable NDIS and employment checks.

Why LiveBig?

You’ll have clear accountability and genuine influence, with the opportunity to develop great people, improve performance and help deliver better outcomes for participants.

You’ll also enjoy:

• Professional development: Monthly internal PD plus a generous personal PD budget
• Extra leave: ‘You Days’, one ‘Paws Leave’ day plus two study days each year
• Flexible work: Choose how and where you work best
• Bonus incentives: Be rewarded for your impact
• Paid parental leave: Up to eight weeks for primary carers and two weeks for secondary carers

LiveBig acknowledges Aboriginal and Torres Strait Islander people as the Traditional Owners of Australia and their connection to land and community. We pay our respects to all Elders, past, present and emerging.