National Operations Lead – Hospitality & Projects

ALH Hotels; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Exclusive discount card for ALH Hotels

Health & wellbeing programs

Learning and development opportunities

Job summary

ALH Hotels in Sydney is seeking a National Operations Specialist to centralise coordination across our national hotel network and support senior leadership in delivering initiatives that enhance guest experiences and operational efficiency.

You will connect Operations, Transformation, Commercial, Marketing and Communications, driving consistency and improvements while balancing multiple priorities in a fast-paced environment.

Qualifications

• Experience in operations, project coordination or executive support within a large or complex organisation.
• Exceptional organisational skills, confidently managing competing priorities and deadlines.
• Strong communication and stakeholder management skills, with the ability to influence at all levels.
• Experience coordinating projects, improving processes and supporting business transformation.
• Proactive and solutions-focused, confident making decisions and working independently.
• Strong analytical skills, with the ability to turn data into meaningful insights and improvements.
• Experience supporting senior leaders and managing executive-level priorities and communications.
• Adaptable, collaborative and resilient, thriving in a fast-paced environment.

Responsibilities

• Coordinate national initiatives: Support the planning, scheduling and execution of operational projects and transformation initiatives, ensuring activities are aligned with business priorities and venue capacity.
• Connect teams and stakeholders: Act as a key link between Operations, Transformation, Commercial, Marketing, Communications and other business functions to ensure initiatives are coordinated and delivered effectively.
• Support senior leadership: Work closely with the GM Hospitality to coordinate priorities, meetings, communications and day-to-day activities, enabling a focus on strategic and operational outcomes.
• Drive operational consistency: Partner with State Operations Support teams to improve processes, streamline workflows and embed consistent ways of working across the national hotel network.
• Manage competing priorities: Maintain visibility of upcoming initiatives, identify potential risks or challenges and work collaboratively to ensure operational teams are set up for success.
• Provide insights and reporting: Gather, analyse and present information to support decision-making, identify opportunities for improvement and track progress against key initiatives.
• Champion continuous improvement: Identify opportunities to simplify processes, improve efficiency and support the adoption of new tools and systems across the business.

Skills

Operations experience

Project coordination

Executive support

Stakeholder management

Analytical skills

Data analysis

Decision making

Independent working

Job description

ALH Hotels in Sydney is seeking a National Operations Specialist to centralise coordination across our national hotel network and support senior leadership in delivering initiatives that enhance guest experiences and operational efficiency.

You will connect Operations, Transformation, Commercial, Marketing and Communications, driving consistency and improvements while balancing multiple priorities in a fast-paced environment.