National Field Service Manager

SYMMETRY HUMAN RESOURCES GROUP PTY LTD; Melbourne; On-site; AUD 140,000 - 180,000; Full time

Benefits offered by this job

National leadership role

Career progression

Work with senior management

Growth opportunities

Job summary

SYMMETRY HUMAN RESOURCES GROUP PTY LTD in Melbourne is seeking an experienced National Field Service Manager to oversee national service operations, field technicians, workshop activities and spare parts.

You will report to senior management, drive operational efficiency, maintain customer satisfaction and lead a high-performing service team. This permanent Melbourne-based role offers national scope, exposure to senior leadership and opportunities for career growth.

Qualifications

• Experience in service management or field service/operations management.
• Background in industrial equipment, machinery, engineering, or technical services.
• Experience managing technicians and workshop operations.
• Strong mechanical and technical understanding.
• Experience with inventory, spare parts and purchasing.
• Strong leadership, organisational and communication skills.
• ERP experience advantageous.

Responsibilities

• Manage and coordinate national field service technicians.
• Oversee workshop operations, repairs and maintenance.
• Manage spare parts, inventory and purchasing.
• Coordinate service schedules, equipment installations and breakdowns.
• Monitor team performance, productivity and service delivery.
• Maintain customer and supplier relationships.
• Identify opportunities for process improvement and operational efficiencies.
• Support business growth and future expansion.

Skills

Field service management

Operations management

Team leadership

Inventory control

Purchasing

ERP experience

Mechanical understanding

Communication skills

Job description

National Field Service Manager
Melbourne VIC
Permanent Opportunity
The Opportunity
Our client is an established Australian business specialising in the supply, installation, servicing and repair of industrial equipment.
An opportunity exists for an experienced National Field Service Manager to oversee and coordinate national service operations, including field technicians, workshop activities and spare parts.
Reporting to senior management, you will take responsibility for the day-to-day running of the service function, ensuring operational efficiency, customer satisfaction and effective team performance.

Key Responsibilities

• Manage and coordinate national field service technicians.
• Oversee workshop operations, repairs and maintenance.
• Manage spare parts, inventory and purchasing.
• Coordinate service schedules, equipment installations and breakdowns.
• Monitor team performance, productivity and service delivery.
• Maintain customer and supplier relationships.
• Identify opportunities for process improvement and operational efficiencies.
• Support business growth and future expansion.

Skills & Experience

• Previous experience in service management, field service or operations management.
• Background in industrial equipment, machinery, engineering or technical services.
• Experience managing technicians and workshop operations.
• Strong mechanical and technical understanding.
• Experience with inventory, spare parts and purchasing.
• Strong leadership, organisational and communication skills.
• ERP experience advantageous.

What's on Offer

• Key leadership position within an established and growing business.
• National operational responsibility.
• Opportunity to work closely with senior management.
• Scope to develop and grow with the business.
• Long-term career progression potential.