National Service Manager

Symmetry Human Resources Group Pty Ltd; Melbourne; Presencial; AUD 150.000 - 190.000; Jornada completa

Descripción de la vacante

Symmetry Human Resources Group Pty Ltd in Australia is seeking a National Service Manager to lead and develop national service operations for its industrial equipment portfolio.

This senior role requires a commercially minded leader with a strong technical background, skilled in managing field teams, customer relationships and budgets.

You will drive service strategy, improve productivity, ensure WHS compliance, and align service delivery with business goals across multiple locations.

Formación

• Senior experience in service leadership with national scope.
• Background in industrial equipment or technical service sectors.
• Experience managing geographically dispersed field teams.
• Strong budgeting and operational performance focus.
• Excellent communication and customer relationship skills.

Responsabilidades

• Lead and manage national field service operations and technical service teams.
• Oversee equipment servicing, maintenance, repairs and technical support.
• Develop service strategies to improve productivity, efficiency and customer satisfaction.
• Manage service scheduling, workforce allocation and resource planning.
• Monitor service performance, budgets and operational KPIs.
• Develop and maintain relationships with key customers and suppliers.
• Lead, mentor and develop service managers, technicians and field personnel.
• Identify opportunities to improve service delivery, profitability and operational capability.
• Ensure compliance with workplace health and safety and industry standards.

Conocimientos

Leadership

Strategic planning

Customer relationship management

Budget management

Field service leadership

Descripción del empleo

06th November, 2026

Industrial Equipment
National Operations
Service Leadership

An established organisation within the industrial equipment sector is seeking an experienced National Service Manager to lead and develop its national service operations.

This is a senior leadership opportunity for a commercially focused professional with a strong technical background and proven experience managing service teams, customer relationships and operational performance across multiple locations.

Key Responsibilities

• Lead and manage national field service operations and technical service teams.
• Oversee equipment servicing, maintenance, repairs and technical support.
• Develop service strategies to improve productivity, efficiency and customer satisfaction.
• Manage service scheduling, workforce allocation and resource planning.
• Monitor service performance, budgets, costs and operational KPIs.
• Develop and maintain relationships with key customers and suppliers.
• Lead, mentor and develop service managers, technicians and field personnel.
• Identify opportunities to improve service delivery, profitability and operational capability.
• Ensure compliance with workplace health and safety and relevant industry standards.

About You

• Proven experience in a National Service Manager, Service Operations Manager or similar senior role.
• Background within industrial equipment, machinery, engineering or technical service environments.
• Experience managing geographically dispersed field service teams.
• Strong understanding of equipment maintenance, repairs and technical support.
• Commercially astute with experience managing budgets and operational performance.
• Strong leadership, communication and customer relationship skills.
• Demonstrated ability to drive service improvements and business growth.

The Opportunity

An opportunity to take ownership of a national service function within an established industrial equipment business, with the scope to influence service strategy, strengthen customer relationships and drive operational performance.