National Customer Care & Coordination Specialist

REXEL; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Flexible work arrangements

Paid parental leave

Wellbeing support

Mentoring programs

Learning opportunities

Job summary

Rexel Australia is seeking an experienced Customer Care Officer to join our National Customer Engagement Team, based in Moorabbin. You will support key national accounts, coordinate orders and quotations, and work closely with Rexel branches and suppliers to ensure timely deliveries and accurate information.

You will manage multiple priorities in a fast-paced environment, employing clear communication and a solution-focused approach to enhance the customer experience and drive account growth.

Qualifications

• Experience in electrical wholesale, trade supplies, distribution or similar
• Experience dealing with suppliers and internal stakeholders
• Excellent communication and relationship-building skills, both written and verbal
• Ability to manage multiple priorities in a fast-paced environment

Responsibilities

• Provide exceptional day-to-day support to a portfolio of national customer accounts
• Coordinate customer orders, quotations, deliveries, product enquiries and account requirements accurately
• Liaise regularly with Rexel branches, National Key Account Managers, suppliers and internal teams
• Build strong working relationships with suppliers to obtain pricing, availability and lead times
• Follow up outstanding orders, backorders, delivery issues and customer queries through to resolution
• Support warm sales conversations and identify opportunities within existing accounts

Skills

Customer care

Communication

Excel

PowerPoint

Microsoft Office

Stakeholder coordination

Relationship building

Tools

PRONTO ERP

Job description

Rexel Australia is seeking an experienced Customer Care Officer to join our National Customer Engagement Team, based in Moorabbin. You will support key national accounts, coordinate orders and quotations, and work closely with Rexel branches and suppliers to ensure timely deliveries and accurate information.

You will manage multiple priorities in a fast-paced environment, employing clear communication and a solution-focused approach to enhance the customer experience and drive account growth.