National Accounts Customer Care Specialist

Rexel Australia; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible work arrangements

Work-from-home options (where possible

SkillUp learning platform

Mentoring programs

Parental leave

Wellbeing support

Birthday leave

Community & sustainability initiatives

Global career pathways

Job summary

Rexel Australia is seeking an experienced Customer Care Officer to join our National Customer Engagement Team, based in Moorabbin. You will coordinate orders, quotes and deliveries for a portfolio of national accounts, ensuring timely and accurate information flows between customers, suppliers and Rexel branches.

The role requires strong communication, experience in electrical wholesale or distribution, and the ability to prioritise in a fast-paced environment.

Qualifications

• Experience in electrical wholesale, trade distribution or a similar distribution environment.
• Experience dealing directly with suppliers on product, pricing, availability and delivery enquiries.
• Experience in customer care, internal sales, account support, sales coordination or customer service.
• Excellent communication and relationship-building skills, both written and verbal.
• Ability to work with stakeholders across a large branch and business network.
• Strong attention to detail, organisation and the ability to manage competing priorities.
• Proactive, solutions-focused approach to resolving customer and operational issues.
• Confidence using Microsoft Office, particularly Excel, Outlook and PowerPoint.
• Experience using the PRONTO ERP system will be highly regarded.
• Collaborative approach and genuine commitment to outstanding customer outcomes.

Responsibilities

• Provide exceptional day-to-day support to a portfolio of national customer accounts.
• Coordinate customer orders, quotations, deliveries, product enquiries and account requirements accurately and efficiently.
• Liaise regularly with Rexel branches, National Key Account Managers, suppliers and other internal teams.
• Build strong working relationships with suppliers to obtain pricing, product availability, lead times and technical or order-related information.
• Follow up outstanding orders, backorders, delivery issues and customer queries through to resolution.
• Support warm sales conversations, identify opportunities within existing accounts and help drive customer growth.
• Maintain accurate customer, order and account records within internal systems.
• Prepare reporting and customer information using Excel, PowerPoint and other business tools.
• Use initiative to resolve issues, improve processes and deliver a positive customer experience.

Skills

Customer focus

Communication

Coordination

Stakeholder management

Time management

Attention to detail

Problem solving

MS Office (Excel/PowerPoint/Outlook)

PRONTO ERP knowledge

Tools

Microsoft Excel

PowerPoint

Outlook

PRONTO ERP

Job description

Rexel Australia is seeking an experienced Customer Care Officer to join our National Customer Engagement Team, based in Moorabbin. You will coordinate orders, quotes and deliveries for a portfolio of national accounts, ensuring timely and accurate information flows between customers, suppliers and Rexel branches.

The role requires strong communication, experience in electrical wholesale or distribution, and the ability to prioritise in a fast-paced environment.