National Course Advisor

Navitas; Sydney; On-site; AUD 74,000 - 104,000; Full time

Benefits offered by this job

Flexible working arrangements

Salary packaging

Volunteer days

Well-being packages

LinkedIn Learning access

Job summary

SAE University College, part of Navitas, is seeking a National Course Advisor to guide prospective domestic students toward their education goals. You’ll connect with learners by phone, provide accurate course information, and help them decide on their path while meeting enrolment targets.

In this role you’ll build relationships, manage pipelines, and ensure data accuracy in CRM systems like Salesforce, while delivering exceptional service and contributing to campus growth and student success.

Qualifications

• Experience meeting KPIs and sales targets, ideally in education.
• Ability to guide and advise prospective students through enrolment processes.
• Strong communication and relationship-building skills with stakeholders.

Responsibilities

• Build connections with prospective students to meet service and enrolment targets.
• Pipeline management and regulatory compliance in enrolment processes.
• Provide comprehensive course, career and industry information to help informed decisions.
• Resolve inquiries promptly, adhering to service level agreements.
• Drive growth through performance reporting and innovative ideas.
• Maintain accurate, up-to-date CRM data and records.
• Deliver customer-centric service and handle feedback effectively.

Skills

Sales expertise

Strong communication

Self-motivation & adaptability

Team player & independent

Organizational skills

Tech‑savvy with CRM

Customer-centric approach

Tools

Salesforce CRM

Job description

SAE University College, part of the leading global education provider Navitas, delivers hands‑on, industry‑led higher education courses in Animation, Audio, Computer Science, Creative Industries, Design, Film, Games, Music & VFX Virtual Production.

With 52 campuses globally and 6 across Australia, SAE is part of a global creative media network, challenging and encouraging people to fulfil their creative potential, with a strategic vision to be the world’s leading educator for the creative industries.

Join us as a National Course Advisor, where you'll play a key role in guiding prospective domestic students toward their education goals.

In this exciting and rewarding position, you’ll create meaningful connections with students, primarily through phone interactions, providing accurate and relevant course information. By building strong, service‑focused relationships, you'll help students make informed decisions about their future while achieving both campus and personal enrolment targets.

Be part of a team that transforms lives—one student at a time!

What You’ll Be Doing

• Build Connections: Develop strong relationships with prospective students, guiding them through the enrolment process while meeting service and enrolment targets.
• Pipeline Management: Nurture prospective student pipelines, ensuring compliance with all regulatory requirements.
• Empower Informed Decisions: Provide comprehensive course, career, and industry information to help students make confident choices.
• Resolve Inquiries: Address student questions and concerns efficiently, adhering to Service Level Agreements.
• Drive Growth: Prepare performance reports and contribute innovative ideas to boost enrolments and support business success.
• Maintain Data Accuracy: Keep CRM systems up-to-date with accurate, real-time information.
• Customer-Centric Approach: Handle feedback professionally, ensuring prompt and effective resolution of queries.

This isn’t just a sales role—it’s your chance to genuinely impact lives, helping students embark on exciting journeys of personal and professional growth.

We’re seeking a motivated and goal-driven individual with:

• Sales Expertise: Proven experience in meeting KPIs and sales targets, ideally within the education sector.
• Tech‑Savvy Approach: Familiarity with sales and service systems such as Salesforce CRM.
• Strong Communication Skills: Excellent interpersonal abilities and a talent for building meaningful relationships.
• Self‑Motivation & Adaptability: A positive attitude, eagerness to learn, and resilience in a dynamic environment.
• Team Player & Independent Worker: Comfortable working collaboratively toward shared goals, while being self‑sufficient when needed.
• Organizational Skills: Ability to prioritize tasks, communicate progress effectively, and manage stakeholder expectations.
• Openness to Change: Willingness to adapt to evolving systems, processes, and responsibilities.

If you thrive in a fast‑paced environment and are passionate about helping others succeed, we’d love to hear from you!

At SAE our employee perks and benefits include:

• Unlimited global career opportunities across the Navitas portfolio
• Flexible working arrangements
• Salary packaging and novated leasing
• 2 paid volunteer days per year for your passionate causes
• Health & well‑being packages including free counselling and well‑being specialist support for employees and family members
• Discounted gym memberships, private health insurance, movie tickets, travel, hotels, insurance and selected retailers
• Access to LinkedIn Learning and professional development opportunities
• Remuneration includes $86,800 (inclusive of 12% superannuation) + Incentive

Diversity Equity and Inclusion:

SAE University College, as part of Navitas, promotes and embraces an inclusive and diverse workforce. We encourage applications from candidates with disabilities, of all ages and genders, First Nations and Indigenous peoples, and people of diverse community groups. We believe equality, flexibility and diversity deliver a rich and collaborative environment. We strive to ensure that all our staff – no matter where they are from or who they are – feel safe, supported, and are given opportunities to thrive.

Join our team today and help ignite the creative passion in our students.

About Navitas

Navitas is a leading global education provider that has helped generations of learners transform their lives through education. The Navitas portfolio employs over 5,000 staff and supports over 60,000 students and encompasses a broad selection of partners, locations, and opportunities, including university pathway programs, English language qualifications, employment training, creative media training, and more.