Student Services Advisor (Campus)

Torrens University Australia Employees, Location, Alumni; City of Brisbane; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Brisbane campus

Visible impact on students

Collaborative culture

Professional development

Career growth opportunities

Job summary

Torrens University Australia is seeking a Student Services Advisor to deliver a high-quality campus experience for new and existing students at Brisbane. You will be the first point of contact, guiding students through admissions, enrolment, timetables and student services with empathy and accuracy.

This role suits someone who thrives in a busy, target-driven environment and enjoys turning complex questions into positive student outcomes.

Qualifications

• At least two years' experience in a front-of-house, customer service or customer experience role.
• A proven commitment to delivering high-quality, student-centred or customer-focused service.
• Strong written and verbal communication skills, with the ability to explain information clearly.
• Strong analytical, problem-solving and decision-making skills.
• The ability to build effective relationships across teams and work collaboratively to achieve outcomes.
• The ability to organise, prioritise and work autonomously in a target- and KPI-driven environment.

Responsibilities

• Act as a welcoming first point of contact for students attending campus with questions or concerns.
• Manage student enquiries from beginning to end, meeting service standards and agreed timeframes.
• Resolve enquiries relating to system access, subject selection, enrolment, timetables, student finance and progression.
• Provide accurate support for admissions, transcripts, statements of attainment and academic administration processes.
• Support international students with enrolment compliance and visa or Confirmation of Enrolment enquiries, within role boundaries.
• Work closely with Faculty, Learning Services, Technology Support, Student Records, Academic Administration and Student Finance teams.
• Escalate complex matters appropriately while remaining a consistent point of contact until resolution.
• Assist students to resolve informal complaints and contribute to improved satisfaction, effort and advocacy scores.
• Identify opportunities to use student feedback and voice-of-customer insights to improve processes and service delivery.
• Participate in team meetings, orientation, information sessions and campus events as required.

Skills

Front-of-house

Customer service

Communication

Problem solving

Team collaboration

KPI management

Tools

Salesforce

Microsoft Dynamics

Job description

Student Services Advisor

Student Experience | Customer Service | Higher Education

About the Opportunity

Are you a student-focused customer service professional who enjoys solving problems and helping people navigate important moments in their education?

As a Student Services Advisor, you'll play a key role in delivering a consistent, high-quality campus experience for new and existing students. You'll take ownership of enquiries from start to finish, working with teams across Torrens University to provide clear information, resolve issues and help students progress confidently through their studies.

This is an exciting opportunity for someone who enjoys being visible and accessible on campus, thrives in a fast-paced, target-led environment, and takes pride in turning complex questions into positive student experiences.

If you're passionate about student success and delivering service with empathy, accuracy and accountability, we'd love to hear from you.

What's in it for you

• Full-time permanent opportunity based at our Brisbane Campus.

• Make a visible, meaningful difference to students on campus every day

• Work collaboratively with academic, professional and student support teams

• Access professional development and career growth opportunities

• Be part of a collaborative, inclusive and continuously improving culture

What You'll Do

You’ll provide responsive, end-to-end support that helps students access the information, services and solutions they need to succeed.

Responsibilities include:

• Act as a welcoming first point of contact for students attending campus with questions or concerns

• Manage student enquiries from beginning to end, meeting service standards and agreed timeframes

• Resolve enquiries relating to system access, subject selection, enrolment, timetables, student finance and progression

• Provide accurate support for admissions, transcripts, statements of attainment and academic administration processes

• Support international students with enrolment compliance and visa or Confirmation of Enrolment enquiries, within role boundaries

• Work closely with Faculty, Learning Services, Technology Support, Student Records, Academic Administration and Student Finance teams

• Escalate complex matters appropriately while remaining a consistent point of contact until resolution

• Assist students to resolve informal complaints and contribute to improved satisfaction, effort and advocacy scores

• Identify opportunities to use student feedback and voice-of-customer insights to improve processes and service delivery

• Participate in team meetings, orientation, information sessions and campus events as required

Skills & Experience

Must Have

• At least two years' experience in a front-of-house, customer service or customer experience role

• A proven commitment to delivering high-quality, student-centred or customer-focused service

• Strong written and verbal communication skills, with the ability to explain information clearly

• Strong analytical, problem-solving and decision-making skills

• The ability to build effective relationships across teams and work collaboratively to achieve outcomes

• The ability to organise, prioritise and work autonomously in a target- and KPI-driven environment

Nice to Have

• Experience working in higher education, vocational education or a similarly regulated service environment

• Working knowledge of Salesforce, Microsoft Dynamics or comparable case-management systems

• Understanding of student administration, academic processes or international student compliance requirements

Why Join Torrens?

At Torrens University Australia, we're transforming lives through education. As a Certified B Corporation, we're committed to making a positive impact by providing industry-relevant education that helps students build meaningful careers.

Our people are driven by purpose, collaboration and innovation. You'll join a diverse community that values accessibility, empathy, resolution, personalisation, speed and choice in every student interaction.

Together, we're creating exceptional learning experiences and a supportive environment where students, colleagues and communities can thrive.

Hiring Process

• Application review

• Interview(s)

• Reference and background checks

• Offer

Should you have accessibility requirements or needs, please contact [e-mail] for confidential support to ensure an equitable, barrier-free application process.

About Torrens University Australia

Torrens University Australia is a young, global university committed to transforming lives through education. We offer industry-relevant programs designed to prepare students for meaningful careers in a rapidly changing world.

We foster a collaborative, inclusive and purpose-led culture where innovation, professional growth and continuous improvement are valued.

If you require a reasonable accommodation to complete our application process, please contact our Human Resources Department at [e-mail]

Applications close: 24th September 2026