Course Advisor (International)

EDU Holdings Limited; Adelaide; On-site; AUD 65,000 - 90,000; Full time

Job summary

EDU Holdings Limited is expanding and seeks International Course Advisors to support enrolments from prospective international students at Adelaide, Sydney or Melbourne campuses. You will convert leads from inquiries into enrolled students across EDU’s VET, ALG, or Ikon programs, guiding study pathways and providing detailed course information.

The role emphasizes CRM proficiency, market feedback, and collaboration with Admissions, with a focus on compliant enrolment processes and student

Qualifications

• Bachelor qualification or higher.
• At least 3 years experience in a sales role within the International Market of Higher Education.
• Proven ability to nurture leads from first contact to conversion and build long-term client relationships.
• Experience with Salesforce, HubSpot, or other CRM systems.
• IT literacy, particularly Microsoft Office.
• Strong presentation skills for delivering engaging and informative sessions.
• Excellent interpersonal, written, and oral communication skills.
• High-level understanding of key requirements of relevant regulatory frameworks, especially the Higher Education Standards Framework (Threshold Standards) 2021.
• Positive attitude, results-focused, and strong attention to detail.
• A valid drivers license and a personal vehicle.

Responsibilities

• Engage with prospective students and guide them in selecting the most appropriate course and study pathway.
• Support and nurture prospective student leads.
• Provide accurate information and advice on EDU’s courses and enrolment policies to prospective students.
• Assist prospective students in completing their enrolment and collaborate with the Admissions team to obtain additional information.
• Provide feedback on market trends and potential opportunities for partnerships and enrolments.
• Gather feedback from prospective students and field interactions, reporting insights to the Manager, and Course Advisors.
• Record accurate data in the CRM system in a timely manner.
• Prepare operational reports on the performance of the lead funnel, identifying relevant issues.
• Organise and deliver 'Product Discovery' sessions with academic staff and other relevant stakeholders.
• Identify opportunities for continuous improvement and assist in implementing changes.

Skills

Lead nurturing

CRM experience

Microsoft Office

Presentation skills

Interpersonal communication

Regulatory knowledge

Detail-oriented

Driver’s license

Education

Bachelor’s degree or higher

Tools

Salesforce

HubSpot

Job description

About EDU

EDU is an ASX-listed provider of tertiary education, specialising in Health and Community Services. We foster meaningful careers through high-quality education across our campuses in Sydney, Melbourne, Brisbane and Adelaide:

Australian Learning Group (ALG)

VET provider for international students. Learn more about ALG.

Ikon Institute of Australia (Ikon)

HE provider for domestic and international students. Learn more about Ikon.

About The Role

To support EDU's current growth, we have created 2 new positions for International Course Advisors at either our Adelaide, Sydney or Melbourne Campuses.

You will be responsible for converting leads, from potential international students, into enrolments, for either EDU's VET entity, ALG, or Higher Education entity - Ikon Institute.

The role will promote courses to prospective international students and assist them with information that supports their enrolment.

Key Responsibilities

Engagement with prospective students

• Support and nurture prospective student leads.
• Engage directly with prospective students and guide them in selecting the most appropriate course and study pathway.
• Provide accurate information and advice on Ikon's and ALG's courses and enrolment policies to prospective students.
• Support prospective students in completing their enrolment and collaborate with the Admissions team to obtain additional information.

Market feedback

• Provide feedback on market trends and potential opportunities for partnerships and enrolments.
• Gather feedback from prospective students and field interactions, reporting insights to the Manager, and Course Advisors.

Reporting And Other

• Record accurate data in the CRM system in a timely manner.
• Prepare operational reports on the performance of the lead funnel, identifying relevant issues.
• Organise and deliver "Product Discovery" sessions with academic staff and other relevant stakeholders.
• Identify opportunities for continuous improvement and assist in implementing changes.

Education, Experience, And Skills

• Bachelor qualification or higher
• At least 3 years experience in a sales role within the International Market of Higher Education
• Proven ability to nurture leads from first contact to conversion and build long-term client relationships
• Experience with Salesforce, HubSpot, or other CRM systems
• IT literacy, particularly Microsoft Office
• Strong presentation skills for delivering engaging and informative sessions.
• Excellent interpersonal, written, and oral communication skills.
• High-level understanding of key requirements of relevant regulatory frameworks, especially the Higher Education Standards Framework (Threshold Standards) 2021.
• Positive attitude, results-focused, and strong attention to detail.
• A valid drivers license and a personal vehicle

Why Join us?

A supportive team - When you work with us, you're not just a team member - your part of a supportive community that lifts each other up, values every contribution, and thrives on mutual respect.

Career progression - Here, you'll find an environment where your ideas matter, your growth is prioritized, and you're empowered to do your best work - because when we succeed, we do it together

A positive and fun work environment - Work should be more than just a job - it should be an experience you enjoy!

Daily breakfast supplied - We believe that a positive and fun work environment starts with the little things, and what's better than breakfast?

Training and Development opportunities - Professional development allowance available to invest in your future & help you stay at the forefront of your field

Diversity & Inclusion - We celebrate diversity and are committed to reflecting Australian society to better serve our students. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, sexually and gender diverse people, and individuals of all ages.

Next Steps

Only applicants with the right to live and work in Australia will be considered. Shortlisted candidates will be notified.