Student Services Advisor (Campus)

Laureate Australia; City of Melbourne; On-site; AUD 55,000 - 70,000; Full time

Job summary

Torrens University Australia is seeking a Student Services Advisor to deliver a consistent campus experience for new and current students at our Flinders Campus. You will own enquiries end-to-end, working across campuses to provide information, resolve issues and help students progress confidently.

The role is full-time on a 12-month fixed-term contract, with opportunities for professional development and collaboration across academic, student support and professional teams.

Qualifications

• At least two years’ experience in a front-of-house, customer service or customer experience role.
• Proven commitment to delivering high-quality, student-centred or customer-focused service.
• Strong written and verbal communication skills, with the ability to explain information clearly.
• Strong analytical, problem-solving and decision-making skills.
• Ability to build effective relationships across teams and work collaboratively to achieve outcomes.
• Ability to organise, prioritise and work autonomously in a target- and KPI-driven environment.

Responsibilities

• Act as a welcoming first point of contact for students attending campus with questions or concerns.
• Manage student enquiries from beginning to end, meeting service standards and agreed timeframes.
• Resolve enquiries relating to system access, subject selection, enrolment, timetables, student finance and progression.
• Provide accurate support for admissions, transcripts, statements of attainment and academic administration processes.
• Support international students with enrolment compliance and visa or Confirmation of Enrolment enquiries, within role boundaries.
• Work closely with Faculty, Learning Services, Technology Support, Student Records, Academic Administration and Student Finance teams.
• Escalate complex matters appropriately while remaining a consistent point of contact until resolution.
• Assist students to resolve informal complaints and contribute to improved satisfaction, effort and advocacy scores.
• Identify opportunities to use student feedback and voice-of-customer insights to improve processes and service delivery.
• Participate in team meetings, orientation, information sessions and campus events as required.

Skills

Front-of-house experience

Customer service orientation

Communication skills

Analytical problem-solving

Team collaboration

Organisational skills

Tools

Salesforce

Microsoft Dynamics

Job description

Student Services Advisor

Student Experience | Customer Service | Higher Education

About the Opportunity

Are you a student-focused customer service professional who enjoys solving problems and helping people navigate important moments in their education?

As a Student Services Advisor,you’llplay a key role in deliveringa consistent, high-quality campus experience for new and existing students.You’lltake ownership of enquiries from start to finish, working with teams across Torrens University to provide clear information, resolveissuesand help students progress confidently through their studies.

This is an exciting opportunity for someone who enjoys being visible and accessible on campus, thrives in a fast-paced, target-led environment, and takes pride in turning complex questions into positive student experiences.

Ifyou’repassionate about student success and delivering service with empathy,accuracyand accountability,we’dlove to hear from you.

What’sin it for you

• Full-time opportunity based at our Flinders Campus on a 12-month fixed-term contract.
• Make a visible, meaningful difference to students on campus every day
• Work collaboratively with academic, professional and student support teams
• Access professional development and career growth opportunities
• Be part of a collaborative, inclusive and continuously improving culture

What You’ll Do

You’llprovide responsive, end-to-end support that helps students access the information,servicesand solutions they need to succeed.

Responsibilities include:

• Act as a welcoming first point of contact for students attending campus with questions or concerns
• Manage student enquiries from beginning to end, meeting service standards and agreedtimeframes
• Resolve enquiries relating to system access, subjectselection, enrolment, timetables, studentfinanceand progression
• Provideaccuratesupport for admissions, transcripts, statements of attainment and academic administration processes
• Support international students with enrolment compliance and visa or Confirmation of Enrolment enquiries, within role boundaries
• Work closely with Faculty, Learning Services, Technology Support, Student Records, Academic Administration and Student Finance teams
• Escalate complex matters appropriately whileremaininga consistent point of contact until resolution
• Assiststudents to resolve informal complaints and contribute to improved satisfaction,effortand advocacy scores
• Identifyopportunities to use student feedback and voice-of-customer insights to improve processes and service delivery
• Participate in team meetings, orientation, informationsessionsand campus events asrequired

Skills & Experience

Must Have

• At least two years’ experience in a front-of-house, customerserviceor customer experience role
• A proven commitment to delivering high-quality, student-centredor customer-focused service
• Strong written and verbal communication skills, with the ability to explain information clearly
• Strong analytical,problem-solvingand decision-making skills
• The ability to build effective relationships across teams and work collaboratively to achieve outcomes
• The ability toorganise,prioritiseand work autonomously in a target- and KPI-driven environment

Nice to Have

• Experience working in higher education, vocationaleducationor a similarly regulated service environment
• Working knowledge of Salesforce, MicrosoftDynamicsor comparable case-management systems
• Understanding of student administration, academicprocessesor international student compliance requirements

Why Join Torrens?

At Torrens University Australia,we’retransforming lives through education. As a Certified B Corporation,we’recommitted to making a positive impact by providing industry-relevant education that helps students build meaningful careers.

Our people are driven by purpose,collaborationand innovation.You’lljoin a diverse community that values accessibility, empathy, resolution,personalisation,speedand choice in every student interaction.

Together,we’recreating exceptional learning experiences and a supportive environment where students,colleaguesand communities can thrive.

Applications close:24th September 2026

Once you apply, we’ll keep you updated throughout the recruitment process.

Hiring Process

• Application review
• Interview(s)
• Reference and background checks
• Offer

Should you have accessibility requirements or needs, please contact [e-mail] for confidential support to ensurean equitable, barrier-free application process.

About Torrens University Australia

Torrens University Australia is a young, global university committed to transforming lives through education.We offer industry-relevant programs designed to prepare students for meaningful careers in a rapidly changing world.

We foster a collaborative, inclusive and purpose-led culture where innovation, professional growth and continuous improvement are valued.

If you require a reasonable accommodation to complete our application process, please contact our Human Resources Department at [e-mail]