National Business Manager - Industrial

Sharp & Carter; Victoria; On-site; AUD 90,000 - 120,000; Full time

Job summary

Sharp & Carter (Australia) is partnering with a national logistics provider to appoint a strategic National Business Manager to lead the Industrials portfolio at enterprise level. You will drive partnerships, ensure service excellence and uncover growth opportunities across a multi-faceted supply chain.

The role requires senior commercial leadership, proven experience in B2B logistics and strong negotiation and stakeholder skills, with CRM and MS Office proficiency to support revenue delivery

Qualifications

• Experience in strategic account management, key account management or senior business development in a B2B setting.
• Knowledge of transport, logistics, freight, shipping or a related industry.
• A track record of growing complex, enterprise level customer portfolios and meeting revenue, retention and profitability targets.
• Strong commercial understanding, including contract negotiation, pricing, business cases and proposals.
• Confidence engaging and influencing senior stakeholders, backed by clear written, verbal and presentation skills.
• Experience with CRM systems (Microsoft Dynamics 365 preferred) and solid Microsoft Office skills, particularly Excel and PowerPoint.

Responsibilities

• Develop and deliver strategic account plans for key customers, and run regular account reviews to track performance and spot opportunities early.
• Be the main point of contact for your accounts, building strong relationships with senior stakeholders and decision-makers.
• Grow revenue and profitability within your portfolio through cross-selling, upselling and solution-based selling.
• Prepare commercial proposals, pricing and contract renewal recommendations, support tender responses, and negotiate agreements within your delegated authority.
• Work with Operations, Customer Service, Finance and Pricing to deliver what customers need, and help resolve complex service issues.
• Keep CRM records, forecasts and account plans current, and report on revenue, profitability and retention.

Skills

Strategic account management

Key account management

B2B sales

CRM (Dynamics 365)

Contract negotiation

Stakeholder engagement

Excel & PowerPoint

Tools

Microsoft Dynamics 365

Excel

PowerPoint

Job description

About the Role

We are partnering with a highly credible fully integrated national logistics provider in their search for a standout strategic National Business Manager. This newly scoped role will step in to lead and manage their Industrials portfolio at enterprise level.

Reporting to the GM Sales and working highly collaboratively across the broader business, your focus will be on strengthening and driving customer partnerships, ensuring service and execution excellence, finding the white space for growth and delivering sustainable profitability. This role suits an experienced customer centred commercial leader with deep operational understanding and background from a multi-faceted supply chain/logistics provider.

Duties

• Develop and deliver strategic account plans for key customers, and run regular account reviews to track performance and spot opportunities early.
• Be the main point of contact for your accounts, building strong relationships with senior stakeholders and decision-makers.
• Grow revenue and profitability within your portfolio through cross-selling, upselling and solution-based selling.
• Prepare commercial proposals, pricing and contract renewal recommendations, support tender responses, and negotiate agreements within your delegated authority.
• Work with Operations, Customer Service, Finance and Pricing to deliver what customers need, and help resolve complex service issues.
• Keep CRM records, forecasts and account plans current, and report on revenue, profitability and retention.

Skills & Experience

• Experience in strategic account management, key account management or senior business development in a B2B setting.
• Knowledge of transport, logistics, freight, shipping or a related industry.
• A track record of growing complex, enterprise level customer portfolios and meeting revenue, retention and profitability targets.
• Strong commercial understanding, including contract negotiation, pricing, business cases and proposals.
• Confidence engaging and influencing senior stakeholders, backed by clear written, verbal and presentation skills.
• Experience with CRM systems (Microsoft Dynamics 365 preferred) and solid Microsoft Office skills, particularly Excel and PowerPoint.

About the Company

This organisation plays an essential role in Australia’s supply chain, delivering integrated logistics across road, shipping, terminals and warehousing. It has a strong values-based culture and puts real effort into developing its people. You’d be contributing to an essential service while building a long-term career.

They are laser focused on ensuring delivery excellence for their customers and with long-term infrastructure investment behind them, there is clear plan for growth that is both organic and through acquisition.