National Business Manager - Industrial

Sharp & Carter Sales; Melbourne; On-site; AUD 170,000 - 210,000; Full time

Job summary

Sharp & Carter Sales partners with a national logistics provider to appoint a National Business Manager to lead the Industrials portfolio at enterprise level. You will drive strategic accounts, build senior stakeholder relationships and deliver sustainable profitability.

You will collaborate across Operations, Finance and Pricing to enable growth opportunities, resolve complex service issues and maintain accurate CRM forecasts.

Qualifications

• Experience in strategic account management or senior business development in a B2B setting.
• Knowledge of transport, logistics, freight, shipping or related industries.
• Track record of growing complex, enterprise-level customer portfolios and meeting revenue targets.
• Strong commercial understanding including pricing, contracts and business cases.
• Confidence engaging and influencing senior stakeholders with clear communication skills.
• Experience with CRM systems (Dynamics 365 preferred) and core MS Office (Excel, PowerPoint).

Responsibilities

• Develop and deliver strategic account plans for key customers and run regular reviews.
• Be the main point of contact for accounts, building relationships with senior stakeholders.
• Grow revenue and profitability through cross-selling and solution-based selling.
• Prepare commercial proposals, pricing and contract renewal recommendations; support tenders.
• Collaborate with Operations, Customer Service, Finance and Pricing to deliver customer needs.
• Maintain CRM records, forecasts and account plans; report on revenue and retention.

Job description

About the Role

We are partnering with a highly credible fully integrated national logistics provider in their search for a standout strategic National Business Manager. This newly scoped role will step in to lead and manage their Industrials portfolio at enterprise level.

Reporting to the GM Sales and working highly collaboratively across the broader business, your focus will be on strengthening and driving customer partnerships, ensuring service and execution excellence, finding the white space for growth and delivering sustainable profitability. This role suits an experienced customer centred commercial leader with deep operational understanding and background from a multi-faceted supply chain/logistics provider.

Duties

• Develop and deliver strategic account plans for key customers, and run regular account reviews to track performance and spot opportunities early.
• Be the main point of contact for your accounts, building strong relationships with senior stakeholders and decision-makers.
• Grow revenue and profitability within your portfolio through cross-selling, upselling and solution-based selling.
• Prepare commercial proposals, pricing and contract renewal recommendations, support tender responses, and negotiate agreements within your delegated authority.
• Work with Operations, Customer Service, Finance and Pricing to deliver what customers need, and help resolve complex service issues.
• Keep CRM records, forecasts and account plans current, and report on revenue, profitability and retention.

Skills & Experience

• Experience in strategic account management, key account management or senior business development in a B2B setting.
• Knowledge of transport, logistics, freight, shipping or a related industry.
• A track record of growing complex, enterprise level customer portfolios and meeting revenue, retention and profitability targets.
• Strong commercial understanding, including contract negotiation, pricing, business cases and proposals.
• Confidence engaging and influencing senior stakeholders, backed by clear written, verbal and presentation skills.
• Experience with CRM systems (Microsoft Dynamics 365 preferred) and solid Microsoft Office skills, particularly Excel and PowerPoint.

About the Company

This organisation plays an essential role in Australia’s supply chain, delivering integrated logistics across road, shipping, terminals and warehousing. It has a strong values-based culture and puts real effort into developing its people. You’d be contributing to an essential service while building a long-term career.

They are laser focused on ensuring delivery excellence for their customers and with long-term infrastructure investment behind them, there is clear plan for growth that is both organic and through acquisition.