National Account Manager

seek.com.au; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Commission on new business

National portfolio management

Collaborative culture

Career growth

Autonomy

Job summary

Seek.com.au is seeking a motivated National Account Manager to manage a portfolio of key customers in the Australian freight sector. The role can be based in Sydney or Melbourne, whichever suits you best, and you will liaise with operations, sales and carriers to deliver outstanding service while driving commercial growth.

You will build long-term relationships, present performance reports, negotiate contracts, and identify opportunities to add value for customers.

Qualifications

• Experience in transport, logistics, supply chain or 3PL/4PL environments.
• Strong account management or customer relationship management experience.
• Excellent communication and stakeholder management skills.
• Proactive, solutions-focused approach to problem-solving.

Responsibilities

• Build and maintain strong relationships with key clients across Australia.
• Conduct regular face-to-face customer visits and maintain action registers.
• Manage customer inquiries and resolve issues professionally and efficiently.
• Analyze transport performance and lead investigations into carrier service issues.
• Deliver monthly and quarterly operational, financial and DIFOT reporting.
• Identify revenue growth through additional services and freight solutions.
• Negotiate commercial agreements and contract renewals.
• Collaborate with internal stakeholders to achieve the best outcomes for customers.
• Drive continuous improvement initiatives and process enhancements.
• Stay informed of industry trends, market developments and competitor activity.

Skills

Account management

Communication

Analytical skills

Problem solving

Job description

We're a leading domestic freight management provider operating in the 4PL space, partnering with businesses across Australia to deliver tailored transport solutions. Due to continued growth, we're looking for a motivated and commercially minded National Account Manager to manage and develop a portfolio of key customers. This role will be based in either Sydney or Melbourne – whichever works best for you.

This role is ideal for someone who thrives on building long-term relationships, solving operational challenges, and identifying opportunities to add value for customers.

About the Role

As a National Account Manager, you'll be the trusted advisor and primary point of contact for your customer portfolio. You'll work closely with operations, customer service, carriers, and senior stakeholders to ensure outstanding service outcomes while driving commercial growth.

Key Responsibilities

• Build and maintain strong relationships with key clients across Australia.
• Conduct regular face-to-face customer visits and maintain action registers.
• Manage customer enquiries and resolve issues professionally and efficiently.
• Analyze transport performance and lead investigations into carrier service issues.
• Deliver monthly and quarterly operational, financial and DIFOT reporting.
• Identify revenue growth through additional services and freight solutions.
• Negotiate commercial agreements and contract renewals.
• Collaborate with internal stakeholders to achieve the best outcomes for customers.
• Drive continuous improvement initiatives and process enhancements.
• Stay informed of industry trends, market developments and competitor activity.

About You

• Experience within transport, logistics, supply chain or 3PL/4PL environments.
• Strong account management or customer relationship management experience.
• Excellent communication and stakeholder management skills.
• A proactive, solutions-focused approach to problem-solving.
• Strong commercial and analytical skills.
• Experience preparing and presenting customer reports.
• The ability to manage multiple priorities in a fast-paced environment.
• A customer-first mindset with a passion for delivering exceptional service.

What We Offer

• Competitive salary package.
• Commission on any new business generated.
• Opportunity to manage a national portfolio of key accounts.
• Supportive and collaborative team culture.
• Career growth opportunities within a growing organization.
• Autonomy to make decisions and drive customer success.

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