National Account Manager - Freight & Logistics Growth

seek.com.au; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Commission on new business

National portfolio management

Collaborative culture

Career growth

Autonomy

Job summary

Seek.com.au is seeking a motivated National Account Manager to manage a portfolio of key customers in the Australian freight sector. The role can be based in Sydney or Melbourne, whichever suits you best, and you will liaise with operations, sales and carriers to deliver outstanding service while driving commercial growth.

You will build long-term relationships, present performance reports, negotiate contracts, and identify opportunities to add value for customers.

Qualifications

• Experience in transport, logistics, supply chain or 3PL/4PL environments.
• Strong account management or customer relationship management experience.
• Excellent communication and stakeholder management skills.
• Proactive, solutions-focused approach to problem-solving.

Responsibilities

• Build and maintain strong relationships with key clients across Australia.
• Conduct regular face-to-face customer visits and maintain action registers.
• Manage customer inquiries and resolve issues professionally and efficiently.
• Analyze transport performance and lead investigations into carrier service issues.
• Deliver monthly and quarterly operational, financial and DIFOT reporting.
• Identify revenue growth through additional services and freight solutions.
• Negotiate commercial agreements and contract renewals.
• Collaborate with internal stakeholders to achieve the best outcomes for customers.
• Drive continuous improvement initiatives and process enhancements.
• Stay informed of industry trends, market developments and competitor activity.

Skills

Account management

Communication

Analytical skills

Problem solving

Job description

Seek.com.au is seeking a motivated National Account Manager to manage a portfolio of key customers in the Australian freight sector. The role can be based in Sydney or Melbourne, whichever suits you best, and you will liaise with operations, sales and carriers to deliver outstanding service while driving commercial growth.

You will build long-term relationships, present performance reports, negotiate contracts, and identify opportunities to add value for customers.