Key Account Manager

EPL International P/L; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Salary and benefits

Grow key client portfolio

Collaborative team environment

Exposure to international logistics

Job summary

EPL International is a leading international freight forwarder and is seeking a driven Key Account Manager to join our Sydney office. You will manage a portfolio of key clients, ensuring exceptional service delivery and identifying opportunities to grow revenue.

Responsibilities include growing relationships, developing opportunities across air, sea, and warehousing, and delivering tailored solutions. Collaboration with operations and customer service teams is essential to ensure smooth service

Qualifications

• Proven experience in operations/account management within freight forwarding, logistics, or supply chain.
• Strong understanding of international trade and import/export processes.
• Excellent communication and relationship-building skills.
• Results-driven with a proactive and professional approach.
• Ability to work independently and as part of a team.
• Proficient in CargoWise software and MS Office.

Responsibilities

• Manage and grow relationships with existing key clients, ensuring retention and satisfaction.
• Develop business opportunities across international freight forwarding (air, sea, customs, warehousing, logistics).
• Prepare and deliver tailored solutions to meet customer needs.
• Collaborate with operations and customer service teams to ensure smooth service delivery.
• Monitor market trends and competitor activity to identify growth opportunities.
• Handle customer enquiries, provide timely updates, and resolve service issues proactively.
• Assist other departments and support team development as needed.

Skills

Account management

Freight forwarding

International trade

Communication

Independent work

Tools

CargoWise

MS Office

Job description

EPL International is a leading international freight forwarder, dedicated to delivering efficient, reliable, and tailored logistics solutions across the globe. We pride ourselves on delivering personalised service, reliable operations, and strong client partnerships. With a focus on international trade and supply chain efficiency, we are seeking a driven Key Account Manager to join our Sydney office.

The Role:

You will be responsible for managing a portfolio of key clients, ensuring exceptional service delivery, and identifying opportunities to grow revenue.

Key Responsibilities:

• Manage and grow relationships with existing key clients, ensuring retention and satisfaction.
• Develop business opportunities across international freight forwarding (air, sea, customs, warehousing, logistics).
• Prepare and deliver tailored solutions to meet customer needs.
• Collaborate with operations and customer service teams to ensure smooth service delivery.
• Monitor market trends and competitor activity to identify growth opportunities.
• Handle customer enquiries, provide timely updates, and resolve service issues proactively.
• Advanced use of CargoWise.
• Assist other departments and support team development as needed.

Requirements:

• Proven experience in operations/account management within freight forwarding, logistics, or supply chain.
• Strong understanding of international trade, import/export processes, and freight operations.
• Excellent communication and relationship-building skills.
• Results-driven with a proactive and professional approach.
• Ability to work independently and as part of a collaborative team.
• Proficiency in CargoWise software and MS Office.

What We Offer:

• Attractive salary and benefits.
• Opportunity to manage and grow a key client portfolio.
• A collaborative and supportive team environment.
• Exposure to international logistics and global markets.

If you’re passionate about freight forwarding, thrive on building strong client relationships, and are motivated to deliver results, we want to hear from you.

This role is only available for individuals who have permanent work rights in Australia.