Multisite ICT Support Specialist — Connect & Secure Teams

G H Varley Pty Limited; Cairns Regional; On-site; AUD 70,000 - 90,000; Full time

Job summary

Norship in Cairns is seeking a capable ICT Support Specialist to keep our teams connected and secure across multiple sites within the Varley Group. Based in Cairns, you will deliver day-to-day hardware, software and network support, manage user accounts and help maintain security policies.

You will work under the Senior System Administrator, troubleshooting Microsoft 365, Active Directory and related services, with a strong focus on practical, customer-focused ICT service and timely issue

Qualifications

• Formal qualification in Information Technology or a related field.
• Minimum two years’ experience as an IT Support Specialist or in a similar role.
• Strong Microsoft 365 administration experience, including Exchange Online, Microsoft Teams, SharePoint Online and OneDrive.
• Sound knowledge of Active Directory management and user administration.
• Experience supporting Windows desktop and server environments and WAN environments.
• Strong troubleshooting and problem-solving capability across hardware, software and network issues.
• Understanding of cyber security principles and information security best practice.
• Ability to manage priorities across multiple locations.

Responsibilities

• Provide responsive technical support for hardware, software and network-related issues.
• Troubleshoot Microsoft 365, Active Directory and other business systems.
• Install, configure and maintain computers, printers and peripheral equipment.
• Set up and manage user accounts, permissions, access rights and mailboxes.
• Support employee onboarding through account setup, equipment preparation and guidance.
• Assist with ICT security controls, system updates and routine maintenance.
• Maintain clear records of support requests, actions and resolutions.
• Manage help desk tickets within service targets.
• Support mobile, landline, domain, web-hosting and ICT equipment requirements.

Skills

Microsoft 365 administration

Active Directory management

Windows desktop support

Windows server administration

Cyber security awareness

Customer service

Education

Information Technology qualification

Tools

Exchange Online

Microsoft Teams

SharePoint Online

OneDrive

Job description

Norship in Cairns is seeking a capable ICT Support Specialist to keep our teams connected and secure across multiple sites within the Varley Group. Based in Cairns, you will deliver day-to-day hardware, software and network support, manage user accounts and help maintain security policies.

You will work under the Senior System Administrator, troubleshooting Microsoft 365, Active Directory and related services, with a strong focus on practical, customer-focused ICT service and timely issue