ICT Support Specialist

G H Varley Pty Limited; Cairns Regional; On-site; AUD 70,000 - 90,000; Full time

Job summary

Norship in Cairns is seeking a capable ICT Support Specialist to keep our teams connected and secure across multiple sites within the Varley Group. Based in Cairns, you will deliver day-to-day hardware, software and network support, manage user accounts and help maintain security policies.

You will work under the Senior System Administrator, troubleshooting Microsoft 365, Active Directory and related services, with a strong focus on practical, customer-focused ICT service and timely issue

Qualifications

• Formal qualification in Information Technology or a related field.
• Minimum two years’ experience as an IT Support Specialist or in a similar role.
• Strong Microsoft 365 administration experience, including Exchange Online, Microsoft Teams, SharePoint Online and OneDrive.
• Sound knowledge of Active Directory management and user administration.
• Experience supporting Windows desktop and server environments and WAN environments.
• Strong troubleshooting and problem-solving capability across hardware, software and network issues.
• Understanding of cyber security principles and information security best practice.
• Ability to manage priorities across multiple locations.

Responsibilities

• Provide responsive technical support for hardware, software and network-related issues.
• Troubleshoot Microsoft 365, Active Directory and other business systems.
• Install, configure and maintain computers, printers and peripheral equipment.
• Set up and manage user accounts, permissions, access rights and mailboxes.
• Support employee onboarding through account setup, equipment preparation and guidance.
• Assist with ICT security controls, system updates and routine maintenance.
• Maintain clear records of support requests, actions and resolutions.
• Manage help desk tickets within service targets.
• Support mobile, landline, domain, web-hosting and ICT equipment requirements.

Skills

Microsoft 365 administration

Active Directory management

Windows desktop support

Windows server administration

Cyber security awareness

Customer service

Education

Information Technology qualification

Tools

Exchange Online

Microsoft Teams

SharePoint Online

OneDrive

Job description

Cairns Based | Supporting Cairns, Darwin & the Wider Varley Group

Norship is one of Northern Australia’s leading ship repair and sustainment providers, supporting Defence, commercial and maritime customers from our facilities in Cairns and Darwin. As a proud member of the Varley Group, we offer the stability, resources and opportunities that come with being part of one of Australia’s leading privately owned companies.

We are looking for a capable and customer-focused ICT Support Specialist to become a trusted point of support for Norship and the wider Varley Group. Based in Cairns, you will help keep our teams connected, productive and secure by resolving technical issues, supporting essential systems and delivering a responsive, practical ICT service.

This is a varied, hands-on opportunity for someone who enjoys solving problems, helping people and taking ownership of issues from first contact through to resolution. Your work will have a visible impact across a multi-site business supporting Defence, maritime and commercial operations.

About the Role

Reporting to the Senior System Administrator, you will deliver reliable day-to-day support across hardware, software, Microsoft 365, Active Directory, user accounts and network-related issues. You will work independently, collaborate with teams across the business and help ensure ICT services remain secure, effective and fit for operational needs.

Key Responsibilities

• Provide responsive technical support for hardware, software and network-related issues.
• Troubleshoot Microsoft 365, Active Directory and other business systems.
• Install, configure and maintain computers, printers and peripheral equipment.
• Set up and manage user accounts, permissions, access rights and mailboxes.
• Support employee onboarding through account setup, equipment preparation and user guidance.
• Assist with ICT security controls, system updates and routine maintenance.
• Maintain clear records of support requests, actions and resolutions.
• Manage help desk tickets within agreed service targets.
• Support mobile, landline, domain, web-hosting and ICT equipment requirements.
• Identify ICT risks, take appropriate action and comply with Varley Group policies, procedures and standards.

About You

You are a practical and approachable ICT professional who communicates clearly, stays calm under pressure and enjoys helping people get back to work. Organised and solutions-focused, you can balance competing requests, work with minimal supervision and follow each issue through to a complete and well-documented resolution.

• Formal qualification in Information Technology or a related field.
• At least two years’ experience as an IT Support Specialist or in a similar role.
• Strong Microsoft 365 administration experience, including Exchange Online, Microsoft Teams, SharePoint Online and OneDrive.
• Sound knowledge of Active Directory management and user administration.
• Experience supporting Windows desktop and server environments and WAN environments.
• Strong troubleshooting and problem-solving capability across hardware, software and network issues.
• Understanding of cyber security principles, information security best practice and relevant protocols.
• Strong organisation and prioritisation skills, with the ability to work independently and manage competing priorities across multiple locations.
• Excellent communication, interpersonal and customer service skills.
• Ability to understand and support Norship's Defence Industry Security Program (DISP) obligations and Defence cyber security requirements.
• Ability to successfully complete a National Police Check to obtain Defence security clearances.
• Current driver's licence.

Why Join Norship?

• Hands-on role supporting a diverse and operationally important business.
• Exposure to ICT environments across Cairns, Darwin and the wider Varley Group.
• Opportunity to work across user support, systems administration, security and infrastructure.
• Varied work with genuine ownership and visible impact.
• Be part of an established Australian-owned group supporting Defence, maritime and commercial operations.
• Strong focus on cyber security, business improvement and technology innovation.
• Exposure to Defence, maritime and industrial environments.

Security & Professional Development

• Technology and cyber security are critical to Norship's operations and Defence industry obligations.
• The successful candidate will play an active role in supporting the organisation's cyber security maturity, DISP requirements and information security obligations.
• As part of the role, the Systems & Technology Coordinator will undertake relevant professional development, including Information Technology Security Officer (ITSO) training, to support Norship in maintaining compliance and keeping abreast of evolving Defence cyber security requirements.