Cairns ICT Support Specialist (M365 & Security)

Varley Group; Cairns Regional, Darwin; On-site; AUD 70,000 - 100,000; Full time

Job summary

Norship, part of Varley Group, is seeking an ICT Support Specialist based in Cairns to keep teams connected and secure across Cairns, Darwin and the broader Varley Group. You will handle hardware, software, Microsoft 365, AD and network issues with a practical, customer‑facing approach.

Reporting to the Senior System Administrator, you will own issues from first contact to resolution, balancing priorities, documenting actions and ensuring secure, reliable ICT services for Defence, maritime and

Qualifications

• Formal IT qualification or related field.
• 2+ years in IT support or similar role.
• Strong Microsoft 365 administration experience.

Responsibilities

• Provide day-to-day ICT support across hardware, software and network issues.
• Troubleshoot Microsoft 365, Active Directory and other business systems.
• Install, configure and maintain computers, printers and peripherals.
• Manage user accounts, permissions and mailboxes.
• Support onboarding through account setup and equipment preparation.
• Maintain ICT security controls and system updates.
• Keep clear records of requests and resolutions.
• Manage help desk tickets within targets.

Skills

Microsoft 365

Active Directory

Windows OS

Network troubleshooting

Cyber security

Information security

DISP obligations

Customer service

Education

IT qualification

Tools

Exchange Online

Teams

SharePoint Online

OneDrive

Job description

Norship, part of Varley Group, is seeking an ICT Support Specialist based in Cairns to keep teams connected and secure across Cairns, Darwin and the broader Varley Group. You will handle hardware, software, Microsoft 365, AD and network issues with a practical, customer‑facing approach.

Reporting to the Senior System Administrator, you will own issues from first contact to resolution, balancing priorities, documenting actions and ensuring secure, reliable ICT services for Defence, maritime and