Desktop Support Technician, Eveleigh, NSW

CommBank; Sydney; On-site; AUD 65,000 - 85,000; Full time

Job summary

CommBank is seeking a Desktop Support Technician based in Sydney CBD to deliver end-user support across NSW regions. You will troubleshoot desktops, software, and hardware, upgrade systems, and manage device inventory in a fast-paced environment.

Travel to regional sites will be required to assist with technical queries. You will join a distributed EUX team focused on providing seamless workplace technology experiences and will collaborate with multiple IT teams to ensure reliable operations for

Qualifications

• Proficient with desktop operating systems (Windows/macOS).
• Experience supporting desktop hardware and peripherals in an IT environment.
• Familiarity with Microsoft Office and common business applications.
• Excellent communication and interpersonal skills in a fast-paced setting.
• Ability to work independently and as part of a team.
• Willingness to travel between locations to assist with technical queries.
• Experience in technology support teams, MSPs, or similar customer-facing IT roles.
• Strong customer service mindset and focus on helping users.

Responsibilities

• Provide desktop support to end-users in person and remotely.
• Install, configure, and troubleshoot desktop hardware and software.
• Troubleshoot and resolve desktop and peripheral issues.
• Install and maintain desktop operating systems and applications.
• Execute desktop and application upgrades as needed.
• Manage hardware inventory and lifecycle activities.
• Communicate effectively with end-users and IT management.
• Collaborate with IT teams to resolve complex issues.
• Support device builds, deployments, refreshes and decommissions.

Skills

Desktop OS expertise

Desktop hardware support

Office & business apps

Communication skills

Independent & team work

Travel between locations

Customer-facing IT experience

Customer service mindset

Job description

• Utilise your skills and experience across a broad range of technologies
• We are a team of big thinkers who are engineering the future of banking
• Together we will build simpler and better solutions

We currently have four opportunities available within our End User Experience (EUX) team:

• 1 x Permanent full-time role

Who we are

End User Experience (EUX) build, run and monitor some of the Group's largest platforms and systems. The role we play and the work we do empowers our people to achieve more, and provides our customers with better outcomes. Joining EUX means you'll be working with a group of people dedicated to delivering the best workplace technology experience for all teams across the Group. We're focused on providing the latest tools, technology, and resources to enhance the way our teams work together.

Why we need you

As someone who never shies away from a challenge, let us present ours to you. We're working to re-architect and modernise our operating landscape, enabling our colleagues to provide seamless solutions to millions of people. We have a relentless focus on innovation and keeping the bank operational & secure. And we want your help.

Our team is distributed across our entire branch network in NSW, and you will be expected to travel to provide support at our regional sites.

Do work that matters

As our Desktop Support Technician, you will be based in the Sydney CBD and be responsible for providing technical support and assistance to end-users in a fast-paced, dynamic environment across the NSW and Regional Northen NSW.

You will be required to troubleshoot and resolve desktop, software, and hardware issues for internal colleagues. In this role, you will also be responsible for maintaining and upgrading laptops, desktops and peripherals in campus locations as well as Branch.

• Provide desktop support to end-users, both in-person and remotely.
• Install, configure, and troubleshoot desktop hardware and software.
• Troubleshoot and resolve desktop and peripheral issues.
• Install and maintain desktop operating systems and applications.
• Perform desktop and application upgrades as needed.
• Maintain and manage hardware inventory.
• Provide timely and effective communication to end-users and IT management.
• Collaborate with other IT teams to resolve complex issues.
• Support device lifecycle activities, including device builds, deployments, refreshes and decommissions.
• Utilise tools such as Intune and ServiceNow to manage requests and device support activities.

We're interested in hearing from people who possess the following:

• Strong knowledge of desktop operating systems, such as Windows and macOS.
• Experience supporting desktop hardware and peripherals.
• Familiarity with Microsoft Office and other common business applications.
• Excellent communication and interpersonal skills.
• Ability to work independently and in a team environment.
• Flexible with working locations as this role requires travel between locations to assist with technical queries
• Experience gained within technology support teams, Managed Service Providers (MSPs), or similar customer-facing IT environments will be highly regarded.
• A strong customer service mindset and passion for helping users.

Working with us

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace. One where we're driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.

Here, you'll thrive. You'll be supported when faced with challenges and empowered to tackle new opportunities. You'll be empowered to do your best work and contribute to the future success of the Group. We really love working here, and we think you will too.