Multi-Site IT Support Specialist (Level 2)

Kelsian Group; Sydney; Sur place; AUD 68 000 - 95 000; Plein temps

Résumé du poste

Kelsian Group is seeking a proactive Information Technology Support Officer to join our IT team. You will provide Level 2 technical support to employees across multiple locations, ensuring access to the technology, systems and support they need to perform at their best.

In this hands-on role, you will troubleshoot hardware, software, network issues, manage incidents via the IT Service Desk, and assist with desktop, laptop and server maintenance.

Qualifications

• Two years' experience in a technical support or IT service delivery environment.
• Level 2 technical support experience.
• Strong knowledge of Windows, Microsoft 365, Active Directory and server technologies.

Responsabilités

• Provide Level 2 technical support across multiple locations.
• Manage incidents and service requests via IT Service Desk.
• Troubleshoot hardware, software, network issues; escalate as needed.
• Install, configure and maintain desktops, laptops, servers, and other IT equipment.
• Manage user accounts and permissions across AD, M365 and apps.
• Coordinate workstation setups and equipment deployments across sites.
• Collaborate with internal teams and external providers to improve IT services.

Connaissances

Level 2 technical support

Customer service

Troubleshooting

Communication skills

Problem-solving

Formation

Relevant IT qualification

2+ years' IT support experience

Outils

Microsoft Windows

Microsoft 365

Active Directory

Microsoft Server technologies

IT Service Desk ticketing

Description du poste

Kelsian Group is seeking a proactive Information Technology Support Officer to join our IT team. You will provide Level 2 technical support to employees across multiple locations, ensuring access to the technology, systems and support they need to perform at their best.

In this hands-on role, you will troubleshoot hardware, software, network issues, manage incidents via the IT Service Desk, and assist with desktop, laptop and server maintenance.