Multi-Site Cleaning Operations Manager

Rich Look Australia Pty Ltd; Shell Cove; On-site; AUD 77,000 - 94,000; Full time

Job summary

Rich Look Australia Pty Ltd is seeking an experienced Cleaning Services Manager to lead day-to-day cleaning operations across multiple client sites in New South Wales. This hands-on management role combines operational leadership with staff development, client liaison and quality control in a diverse service environment.

You will oversee rosters, site coordination, safety compliance and budgeting, while supporting tender submissions and continuous improvement initiatives.

Qualifications

• Diploma or higher qualification in Business Management, Operations Management or Service Management (or equivalent).
• Experience in cleaning/facilities management or similar service delivery operations.
• Experience supervising frontline staff across multiple sites.
• Knowledge of WHS requirements, risk management and PPE in service environments.
• Ability to travel between client locations to supervise service delivery.

Responsibilities

• Plan, organise and coordinate cleaning operations across multiple client sites.
• Prepare and manage staff rosters and allocate teams to sites.
• Recruit, induct, train and supervise cleaning staff and conduct performance reviews.
• Develop and implement cleaning procedures, service standards and QA processes.
• Conduct site inspections and quality audits; take corrective action as needed.
• Manage client relationships, service agreements and site requirements.

Skills

People management

Scheduling & rostering

Client relationships

Quality assurance

Budgeting & cost control

Workplace safety

Staff training

Operational planning

Education

Diploma or higher in Business/Operations/Service Management

Job description

Rich Look Australia Pty Ltd is seeking an experienced Cleaning Services Manager to lead day-to-day cleaning operations across multiple client sites in New South Wales. This hands-on management role combines operational leadership with staff development, client liaison and quality control in a diverse service environment.

You will oversee rosters, site coordination, safety compliance and budgeting, while supporting tender submissions and continuous improvement initiatives.