Cleaning Services Operations Manager

SRAI Enterprise PTY LTD; Sydney; On-site; AUD 80,000 - 90,000; Full time

Benefits offered by this job

Competitive remuneration plus superann

Ongoing full-time role in a supportive

Professional environment

Job summary

SRAI Enterprise Pty Ltd in Sydney seeks a Cleaning Services Manager to oversee daily operations across client sites, coordinate staff, and maintain service quality.

You will recruit and train staff, manage rosters, monitor budgets, ensure WHS compliance, and drive service improvements to support business growth. This full-time role offers competitive remuneration and the chance to contribute to a growing cleaning services business.

Qualifications

• Diploma or higher qualification in business, management or related field.
• Relevant experience in cleaning services, facilities services or operational management.
• Strong leadership, workforce coordination and customer service skills.
• Knowledge of cleaning procedures, equipment, chemicals and WHS requirements.
• Ability to manage budgets, schedules, service standards and multiple client sites.

Responsibilities

• Plan, organise and coordinate daily cleaning services across client sites.
• Develop and implement operational procedures, service standards and quality controls.
• Recruit, train, supervise and evaluate cleaning staff; prepare rosters and allocate duties.
• Oversee procurement, stock levels and use of cleaning supplies and equipment.
• Conduct site inspections, monitor service quality and resolve operational issues.
• Manage client enquiries, complaints and relationships, and implement customer service policies.
• Prepare and monitor operational budgets, expenditure and service records.
• Ensure compliance with workplace health and safety and relevant industry requirements.
• Promote services, identify business opportunities and support client retention.
• Coordinate workforce requirements and schedules to meet contractual obligations.

Skills

Leadership

Staff management

Customer service

Budgeting

WH&S knowledge

Education

Diploma or higher in business/management

Job description

SRAI Enterprise Pty Ltd in Sydney seeks a Cleaning Services Manager to oversee daily operations across client sites, coordinate staff, and maintain service quality.

You will recruit and train staff, manage rosters, monitor budgets, ensure WHS compliance, and drive service improvements to support business growth. This full-time role offers competitive remuneration and the chance to contribute to a growing cleaning services business.