Senior Operations Lead – Education & Cleaning (Sydney)

RMM Solutions Group; Sydney; On-site; AUD 120,000 - 150,000; Full time

Job summary

RMM Group, a boutique specialist cleaning services provider, seeks an experienced Operations Manager to oversee a diverse portfolio across education, student accommodation, healthcare, commercial and industrial cleaning in Greater Sydney. You will lead multiple sites and high-performing teams, drive client retention and shape service delivery standards while collaborating with a supportive leadership team.

You will influence systems and processes, plan labour and budgets, conduct audits, and

Qualifications

• Proven experience managing commercial cleaning contracts across multiple locations.
• Experience leading large frontline workforces in a service-based environment.
• Strong client relationship management skills.
• Experience managing labour budgets and operational performance.
• Demonstrated success in implementing operational improvements or process changes.

Responsibilities

• Managing a portfolio of education, student accommodation, commercial, hospitality/events and healthcare contracts.
• Building relationships with school business managers, facilities managers and client stakeholders.
• Leading, coaching and supporting supervisors and cleaning teams.
• Managing labour budgets, staffing levels, productivity and performance.
• Conducting client meetings, site inspections and quality audits.
• Resolving service issues and implementing sustainable solutions.
• Planning school holiday and periodic cleaning programs.
• Driving health and safety compliance across the portfolio.
• Supporting client retention and contract renewals.
• Assisting with new business opportunities and mobilisation planning.
• Identifying opportunities to improve systems and efficiency.

Skills

Client relationship mgmt

Multi-site operations

People leadership

Operational improvement

Safety compliance

Tools

Workforce management software

Auditing/reporting systems

Job description

RMM Group, a boutique specialist cleaning services provider, seeks an experienced Operations Manager to oversee a diverse portfolio across education, student accommodation, healthcare, commercial and industrial cleaning in Greater Sydney. You will lead multiple sites and high-performing teams, drive client retention and shape service delivery standards while collaborating with a supportive leadership team.

You will influence systems and processes, plan labour and budgets, conduct audits, and