Multi-Property Groups & Events Coordinator

Hilton; Cairns Regional; On-site; AUD 55,000 - 75,000; Full time

Job summary

Hilton across three distinctive properties, including the new Hilton Palm Cove Resort & Spa, is seeking a commercially minded events and groups coordinator. You’ll join a collaborative Commercial team and gain exposure to a broad mix of groups and events, with opportunities to grow your career in hospitality.

If you are commercially minded, highly organised and passionate about creating exceptional customer experiences, we would love to hear from you.

Qualifications

• Experience in hotel sales, groups, events or a similar coordination role.
• Strong administration, organisation and attention to detail.
• Confident written and verbal communication skills.
• A customer-focused approach with the ability to build strong relationships.
• Ability to manage multiple priorities and meet tight deadlines.
• A proactive, positive attitude and ability to work independently and as part of a team.
• Japanese language skills are highly desirable.

Responsibilities

• Manage group, conference and event enquiries from initial contact through to contracting and operational handover.
• Build strong client relationships and convert enquiries into confirmed business.
• Prepare proposals, contracts, group summaries and detailed Banquet Event Orders.
• Coordinate accommodation, catering, room setup, audiovisual requirements, billing and special requests.
• Support tour series, Asian market and school group business.
• Conduct hotel site inspections and confidently showcase our facilities.
• Maintain accurate booking and customer information across Delphi and Hilton systems.
• Track contracts, deposits, rooming lists and key booking deadlines.
• Work closely with operational departments to ensure all group and event requirements are clearly communicated.
• Identify opportunities to upsell, generate repeat business and maximise revenue across the three hotels.

Skills

Hotel sales experience

Groups & events coordination

Administration

Attention to detail

Written & verbal communication

Customer relationships

Multitasking

Teamwork & independence

Japanese language

Tools

Delphi

OnQ

Job description

Hilton across three distinctive properties, including the new Hilton Palm Cove Resort & Spa, is seeking a commercially minded events and groups coordinator. You’ll join a collaborative Commercial team and gain exposure to a broad mix of groups and events, with opportunities to grow your career in hospitality.

If you are commercially minded, highly organised and passionate about creating exceptional customer experiences, we would love to hear from you.