Event Coordinator

Hilton Hotels; City of Melbourne; On-site; AUD 70,000 - 75,000; Full time

Benefits offered by this job

Worldwide travel discounts

Growth and development opportunities (

Employee wellbeing programs

Job summary

Hilton Melbourne Little Queen Street is seeking an Events Coordinator to craft precise event orders and serve as the primary client contact for meetings, events, and weddings. You will conduct site inspections and collaborate with internal teams and AV suppliers to deliver memorable experiences.

The role requires hospitality experience, excellent communication, top-notch organisational skills, and the ability to manage multiple tasks under pressure. Delphi.FDC familiarity is a bonus.

Qualifications

• 1 year of hospitality experience required.
• Excellent verbal and written communication.
• Strong organisational and administration skills with attention to detail.
• Proficient in meeting room setups, AV and related services.
• Well-presented and capable under pressure.
• Experience with Delphi.FDC is advantageous.

Responsibilities

• Create and distribute highly detailed event orders.
• Be the first client contact for meetings, events and weddings.
• Conduct site inspections with clients.
• Maintain client relationships to ensure retention and conversion.
• Update accounts in Delphi.FDC and other systems.
• Coordinate with internal teams and AV suppliers to deliver events.
• Invoice clients before and after events and maintain records.
• Anticipate client needs by understanding cultural differences.
• Develop and maintain broad product knowledge about the hotel.

Skills

Hospitality experience

Communication

Organization

AV setup

Professionalism

Tools

Delphi.FDC

Job description

This Position is for Australian residents only or applicants who have the legal right to work in Australia, visa sponsorship opportunities are not available.

About Hilton Melbourne Little Queen Street

Hilton Melbourne Little Queen Street combines a historical building with modern luxuries! This stunning hotel, in the heart of Melbourne’s CBD, features 244 stylish guest rooms, including 10 spacious suites, a restaurant and bar, fully equipped gym and 5 meeting & event spaces.

About the role

As the Events Coordinator, you will be responsible for creating accurate and comprehensive event orders that support the successful delivery of all events. You will play a key role in delivering exceptional experiences, handled with care and attention to detail, ensuring our guests, key account holders, and clients enjoy a memorable and seamless experience. Specifically, you will:

• Create and distribute highly detailed and accurate event orders
• Be the first point of contact for the client to work on all details for their meetings, events and weddings
• Conduct site inspections of the hotel with clients
• Deal with clients in a warm, friendly but efficient way, always displaying professionalism and thereby ensuring conversion and repeat business.
• Update and maintain accurate account profiles in the database systems e.g. Delphi.FDC
• Create and develop successful customer partnerships ensuring client retention
• Liaise with key internal departments and our AV supplier to ensure events are carried out effectively and to a high standard
• When possible, be there when your client/s check-in so that the continuity of service is always there and that you are around to answer any queries
• Invoice the clients pre-and post event
• Maintain accurate accounts and invoice records efficiently
• Have a good working knowledge of cultural differences, so that we always know how best to respond to requests and can anticipate needs
• Develop and maintain a broad range of product knowledge about the hotel

What are we looking for?

• Previous experience working in hospitality for at least 1 year
• Excellent verbal and written communication skills
• Excellent organisational and administration skills with attention to detail
• Proficient in meeting room set-ups, audio visual and other support services
• Well-presented and work well under pressure
• It would be advantageous if you had previous experience in a similar hotel role or have worked with Delphi.FDC in the past.

What will it be like to work for Hilton?

At Hilton we know that our Team Members are the reason behind our success so in turn we are committed to ensuring that Hilton is a workplace where you can Thrive and make time for what matters most. In 2025, Hilton ranked #1 across all industries by the Great Place to Work Institute in Australia and Worldwide. At Hilton, you can also look forward to receiving:

• Worldwide travel discounts at unbelievable rates for you and your friends and family!
• An annual salary of $72,741.50 + super
• Free access to growth and development opportunities from top class providers; Harvard University and LinkedIn Learning just to name a few
• A workplace culture that foster personal wellbeing and gives you free access to Employee Assistance Programs to support your mental and physical wellbeing

Start your career in events with a role that includes client communication and coordination of meeting and events at the #1 World's Best Workplace!