Multi-Channel Customer Care Specialist | CRM & Support

Perth Airport; Western Australia; Hybrid; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Free on-site parking

Job summary

Perth Airport in Western Australia is seeking a Customer Care Specialist to provide high-quality responses via phone, email and social channels. You will help deliver outstanding passenger experiences while coordinating with internal teams.

You will use Salesforce and MS Office to manage customer records, assist with refunds, and support onboarding of new team members. A collaborative, customer-focused mindset is essential.

Qualifications

• Experience handling multi-channel customer inquiries with professional communications.
• Proficient in Salesforce and MS Office.
• Detail-oriented with strong stakeholder management.

Responsibilities

• Deliver high-quality customer service by managing enquiries and feedback across phone, email, social media and other channels.
• Monitor and manage social media interactions, ensuring customer service standards and performance targets are met.
• Coordinate and process customer refunds with relevant stakeholders.
• Maintain accurate customer information in Salesforce and SharePoint.
• Build strong relationships with customers and internal stakeholders, acting as a liaison to facilitate communication and issue resolution.
• Support Lost Property enquiries and other customer care activities as required.
• Contribute to customer experience initiatives, process improvements and continuous improvement projects.
• Assist with the onboarding and support of new team members as required.

Skills

Salesforce CRM

MS Office

Written comms

Verbal comms

Customer service

Tools

SharePoint

Excel

PowerPoint

Job description

Perth Airport in Western Australia is seeking a Customer Care Specialist to provide high-quality responses via phone, email and social channels. You will help deliver outstanding passenger experiences while coordinating with internal teams.

You will use Salesforce and MS Office to manage customer records, assist with refunds, and support onboarding of new team members. A collaborative, customer-focused mindset is essential.