Sales Support And Customer Service Specialist

Maspro Engineering Trading Pty; Western Australia; On-site; AUD 60,000 - 75,000; Full time

Job summary

Maspro Engineering Trading Pty in Kewdale, WA, is seeking a Sales Support and Customer Service Specialist to assist the sales team and ensure customer satisfaction within the manufacturing sector.

You will handle inquiries, process orders, coordinate with production, and maintain accurate records using CRM and office tools. This is a permanent, full-time role that offers opportunities to contribute to the business success.

Qualifications

• Associate degree or equivalent experience in a relevant field.
• Proven experience in sales support or customer service, preferably in the manufacturing sector.
• Strong communication and interpersonal skills to effectively engage with customers and team members.
• Proficient in using CRM software and Microsoft Office Suite.
• Ability to work in a fast-paced environment and manage multiple tasks efficiently.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Assist customers with inquiries and provide product information to enhance their purchasing experience.
• Process sales orders and ensure timely delivery of products to clients.
• Collaborate with the sales team to support sales initiatives and achieve targets.
• Maintain accurate records of customer interactions and transactions in the database.
• Resolve customer complaints and issues promptly and effectively.
• Prepare sales reports and assist in the analysis of sales data to identify trends.
• Coordinate with production and logistics teams to ensure customer requirements are met.

Skills

Communication

Interpersonal skills

Problem solving

Multitasking

Attention to detail

Education

Associate degree

Tools

CRM software

Microsoft Office

Job description

Summary:

The Sales Support and Customer Service Specialist plays a crucial role in ensuring customer satisfaction and supporting the sales team within the manufacturing and production industry. Based in Kewdale, Western Australia, this permanent full-time position involves providing exceptional service to clients, managing inquiries, and facilitating smooth sales processes to contribute to the overall success of the business.

Responsibilities:

• Assist customers with inquiries and provide product information to enhance their purchasing experience.
• Process sales orders and ensure timely delivery of products to clients.
• Collaborate with the sales team to support sales initiatives and achieve targets.
• Maintain accurate records of customer interactions and transactions in the database.
• Resolve customer complaints and issues promptly and effectively.
• Prepare sales reports and assist in the analysis of sales data to identify trends.
• Coordinate with production and logistics teams to ensure customer requirements are met.

Qualifications:

• Associate degree or equivalent experience in a relevant field.
• Proven experience in sales support or customer service, preferably in the manufacturing sector.
• Strong communication and interpersonal skills to effectively engage with customers and team members.
• Proficient in using CRM software and Microsoft Office Suite.
• Ability to work in a fast-paced environment and manage multiple tasks efficiently.
• Strong problem-solving skills and attention to detail.